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cant connect to any pc since this morning

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yakov hanimov, User (Posts: 6)

Jun 10, 2014 1:28:56 am EDT

Hi.
today my client called me and said he cant connect to any pc in his to diffrent offices
each office has about 5 computer with remote host on them.
i am now at the client's office and i insatlled the viewer on one of the computer and i still cant connect to any of the other computers, i checked the internet id of the computers and it is correct.

any idea on what to check next?

thx.

Anton Kalugin, User (Posts: 209)

Jun 10, 2014 1:36:46 am EDT

Support level: Free or trial

Hello, Yakov.

Thank you for your message.

Could you please try to execute "ping 72.55.184.118" command in your command line on both computers and tell me what do you get for an answer.

Looking forward to your reply.

yakov hanimov, User (Posts: 6)

Jun 10, 2014 1:44:00 am EDT

Support level: Free or trial

From office computer i get replay, i will be home in a few min and i will try from there as well.

another update: i just noticed there is an active directory computers in the viewer, when i try to connect to the same computer from there (computer name ks2 for exp) it connect fine, but when i connect thru my exported list to the same computer it dosent work.
maybe when i connect thru the active directory it connect thru inside the network and dont go thru the inretnet?

thx again

yakov hanimov, User (Posts: 6)

Jun 10, 2014 2:15:39 am EDT

Support level: Free or trial

ok,now everything is working again.
i didnt do anything it just started working
i guss there was a server problem which just got solved
thx for the help

Anton Kalugin, User (Posts: 209)

Jun 10, 2014 3:11:57 am EDT

Support level: Free or trial

Yakov,

I am glad that everything is ok now :)

Don't hesitate to ask me, if you have any questions.

Jacek Gładysz, User (Posts: 1)

Mar 18, 2020 4:58:46 am EDT

Support level: Starter

i have same problem
cant connect to any PC

Conrad Sallian, Support (Posts: 2937)

Mar 18, 2020 7:16:21 am EDT

Jacek Gładysz wrote:

i have same problem
cant connect to any PC

Hello Jacek,

If you have Orange as your ISP please refer to this topic thread .

Thanks.

Kim Taylor, User (Posts: 1)

Mar 24, 2020 2:51:41 pm EDT

Support level: Free or trial

Jacek Gładysz,
HI there i also cant connect to my computers. i dont see where i can ask the question seperately either.
my cooworker can connect but i cant. it worked when we set it up last week thursday.

Mariusz Tatara, User (Posts: 2)

Mar 24, 2020 4:42:02 pm EDT

Support level: Free or trial

I have similar problem also my license key is gone and I can't re-add it in any way. Nothing is working. Say Trial version.

Conrad Sallian, Support (Posts: 2937)

Mar 24, 2020 6:06:04 pm EDT

Hi Mariusz ,

Please, refer to this KB article https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/

Hope that helps.

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