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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

cant connect to any pc since this morning

yakov hanimov, User (Posts: 6)

Jun 10, 2014 2:15:39 am EDT

Support level: Free or trial
ok,now everything is working again.
i didnt do anything it just started working
i guss there was a server problem which just got solved
thx for the help

cant connect to any pc since this morning

yakov hanimov, User (Posts: 6)

Jun 10, 2014 1:44:00 am EDT

Support level: Free or trial
From office computer i get replay, i will be home in a few min and i will try from there as well.

another update: i just noticed there is an active directory computers in the viewer, when i try to connect to the same computer from there (computer name ks2 for exp) it connect fine, but when i connect thru my exported list to the same computer it dosent work.
maybe when i connect thru the active directory it connect thru inside the network and dont go thru the inretnet?

thx again

cant connect to any pc since this morning

yakov hanimov, User (Posts: 6)

Jun 10, 2014 1:28:56 am EDT

Support level: Free or trial
Hi.
today my client called me and said he cant connect to any pc in his to diffrent offices
each office has about 5 computer with remote host on them.
i am now at the client's office and i insatlled the viewer on one of the computer and i still cant connect to any of the other computers, i checked the internet id of the computers and it is correct.

any idea on what to check next?

thx.

licence key error when trying to access PC's. "you can not register the program with this license key. try again after a few days"

yakov hanimov, User (Posts: 6)

Apr 28, 2014 8:24:31 am EDT

Support level: Free or trial
thx for your help, i never registered any computer, but i did re-registered all computers on both hosts, what i did was configure everything in one computer then exported the connections to the other computer, i don't remember if i exported them before or after i registered them,
how do i use a key storage? is there any documentation on that?

thanks a lot for the help

licence key error when trying to access PC's. "you can not register the program with this license key. try again after a few days"

yakov hanimov, User (Posts: 6)

Apr 28, 2014 6:01:01 am EDT

Support level: Free or trial
does the register works per pc? if i have 2 pc's with the same 9 remote connection on them both, i register all 9 connections from each computer?

licence key error when trying to access PC's. "you can not register the program with this license key. try again after a few days"

yakov hanimov, User (Posts: 6)

Apr 28, 2014 3:16:50 am EDT

Support level: Free or trial
Hi.
i am an IT guy for a few companies. one of my client is working from home, and get this error massage when trying to connect to several of the computers, when he tries to connect the licencee windows pop up, he chooses the licence from the scroll down menu, then this massage appears -you can not register the program with this license key. try again after a few days-.
i will nose several things: the user is working from home with his wife, each on his own computer and they both connect to all 9 computers during the day
licence is free licence.

y do i need to wait a few days for the licence and how can i resolve this without having to wait?

thx.
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