Hello James,
Thank you for your message.
Do you mean that you want to turn on the remote Host machine via the
Wake-on-LAN feature? If this is the case, then please note that in order for the feature to work, your remote Host must be located in the same LAN and subnet as your Viewer machine and you need to connect to the Host using
Direct connection only.
Alternatively, you can also send a WoL packet to a Host in a different network using I
nternet-ID connection in case if there is another Host in that network accessible to your Viewer. In this case please make sure that the intermediate and target Hosts are located in the same LAN and subnet. For more information on sending the WoL packet across networks please refer to
this page.
Hope that helps.