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How do I power on the host computer from the viewer computer?

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James Clark, User (Posts: 6)

Feb 16, 2022 11:33:57 am EST

How do I power on the host computer from the viewer computer? From the viewer computer, we tried using the power control function but could not get the “Authentication My remote PC” window to pop up nor the “Power Control window” pop up-the viewer computer just kept trying to connect to the host computer. Normally the host computer is powered on and we can just go to full control mode, but the host computer was powered off and we need to know how to turn on the computer remotely, please.

Pauline, Support (Posts: 2776)

Feb 16, 2022 4:17:56 pm EST

Hello James,

Thank you for your message.

Do you mean that you want to turn on the remote Host machine via the Wake-on-LAN feature? If this is the case, then please note that in order for the feature to work, your remote Host must be located in the same LAN and subnet as your Viewer machine and you need to connect to the Host using Direct connection only.

Alternatively, you can also send a WoL packet to a Host in a different network using Internet-ID connection in case if there is another Host in that network accessible to your Viewer. In this case please make sure that the intermediate and target Hosts are located in the same LAN and subnet. For more information on sending the WoL packet across networks please refer to this page.

Hope that helps.

James Clark, User (Posts: 6)

Feb 17, 2022 11:41:44 am EST

Support level: Free or trial

Thank you for the answer, Pauline!

Is there any other way to turn on the host computer if the remote Host is NOT located in the same LAN and subnet as the Viewer machine
or
the intermediate and target Hosts are NOT located in the same LAN and subnet?

Pauline, Support (Posts: 2776)

Feb 17, 2022 5:02:38 pm EST

Hello James,

Thank you for your message.

Unfortunately, in this scenario the WoL feature within Remote Utilities wouldn't work as you need to have Host and Viewer or at least Host and the intermediary Host in the same LAN and subnet.

However, you can try waking the remote Host machine (located in another network) by sending magic packets. Please see this forum thread where one of our users has provided an extensive tutorial on how to remotely start a Host machine from a full shutdown via the WoL feature by sending magic packets.

Hope that helps.

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