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Hello,

Thank you for letting us know.

We will submit a False Positive report to Bitdefender as soon as possible. In addition, we recommend that you submit a false positive report as well, since they're most likely to listen to their own customer and, therefore, to resolve the issue faster. You can submit a False Positive report and also add the Host installation folder C:\Program Files (x86)\Remote Utilities - Host\ to the exception list as described here. Sorry for the inconvenience.

Please let us know you have other questions.

Hello Olivier,

Thank you for your message.

Unfortunately, this is a pretty common practice for the new releases since modern a/v software detections are almost entirely based on statistics, AI and heuristics - it will take some time, perhaps, a couple of months before the dust with the false positive detects settles.
However, please note that we send false positive reports to the antivirus software vendors on a regular basis, so that they can remove the false positives. In this case, you've already submitted a false positive report, so hopefully the AVG team will resolve the issue as soon as possible, since it's coming fr om their own customer.  

Unfortunately, our assistance with the antivirus-related issues is very limited since we have no control over their software or detects - in this case, we can suggest temporarily disabling the antivirus when installing Host and adding the Host installation folder C:\Program Files (x86)\Remote Utilities - Host\ to the exception list as described here before turning the a/v back on.
In case if AVG only removes your custom Host installation package, as a temporary workaround please try installing vanilla Host from our Download page first, then adding the installation folder C:\Program Files (x86)\Remote Utilities - Host\ to the AVG exception list (I also suggest adding the folder wh ere you want to store the custom installation package to the exception list as well). Then you can run your custom Host installer over the existing installation - this will update the default Host settings and overwrite them with your custom ones.

Please let us know if you have more questions.

Hello snk-nick,

Thank you for your feedback.

Unfortunately, we do not have any special relationship with a/v software vendors, this is why we always asking our users to submit a false positive report as well, since the a/v vendors are more likely to actually pay attention in case if the report comes from their own customer and resolve the issue faster. In addition, as I mentioned earlier, we submit false positive reports ourselves on a regular basis as well, but, unfortunately, sometimes it might take a while to even reach some vendors.
We're sorry to hear about BitDefender, we will definitely try contacting them once again. We apologize for the inconvenience.

I'll let you know once we get a reply from BitDefender.

Hello Olivier,

I'm glad to hear that AVG removed the detect and it works for you now!

Please feel free to post another message if you have any questions.