Using viewer and host v 220.127.116.11, the mouse scroll wheel would scroll windows on the host. Since upgrading to v 18.104.22.168, that no longer works. The mouse wheel *does* scroll other windows on the viewer machine, but *not* windows on the host connected to with the viewer. This happens with two different viewers and two different hosts, all usung Windows 7. Further upgrading to v 22.214.171.124 has not changed this behaviour. I have not had the opportunity to revert to v 126.96.36.199 to see if the problem goes away.
We will try to reproduce the issue with the mouse scroll when using the latest version of Remote Utilities on Windows 7 to see if we can reproduce it and implement a quick fix. Could you please let us know what are the exact builds of all Viewer and Host machines where the issue occurs?
Hi Pauline I'm getting together the info you requested, both for the machines I had already tried, and also for some others where I have not yet upgraded Viewer and Host. I normally use stretch view, or normal view if the entire host desktop fits in the viewer window. During data gathering I needed to use Normal view where the host desktop was bigger than the viewer window (so as to get legible text!). In that mode, with Viewer 7..0.2.0, the scroll wheel scrolls the selected Host wiindow (e.g a browser or a document), but with Viewer 188.8.131.52 or 184.108.40.206, the scroll wheel vertically scrolls the Host desktop within the Viewer window. This behaviour seems to be independent of the Host version in use. Details of machine builds and Viewer and Host installs and behaviour to follow, if you still want them. Peter.
Details of machine builds and Viewer and Host installs and behaviour to follow, if you still want them.
Yes, please feel free to provide the details whenever it's possible - this way I will be able to forward the information on the issue to our developers. Last but not least, if it's also possible to record a short video featuring the issue, it would be very helpful as well. You can send it to [email protected].
Hi Pauline. I've not checked all the combinations, but for all those I have checked, Advanced Mouse Scroll is enabled, In the list below, Scroll works means the selected application on the host is scrolled; Scroll fails meand it is not, but the host desktop may be scrolled within the viewer window. H4, C4 etc. are the various machines. There are others with the problem, but they are remote from me. Video capture is more than I can cope with at this tme of night (9:40 pm).
H4: Intel Pentium 4 Win XP Pro (v2002) SP3 32 bit Viewer 220.127.116.11, Host 18.104.22.168 Viewing H5: Scroll works Viewing S1: Scroll works Viewing HL: Scroll works
H5: Intel Pentium dual core CPU (E5200) Win 7 Pro SP1 64 bit Viewer 22.214.171.124 Host 126.96.36.199 Not directly accessible to use Viewer, working indirectly via H4 Viewing C4: Scroll works Viewing S1: Scroll works
S1: Intel Pentium dual CPU (E2220) Win 7 Pro 64 bit Viewer 188.8.131.52, Host 184.108.40.206 Not directly accessible to use Viewer
I'm having the same issue, with the host on Widows 10 and the viewer on Windows 7. I have found that toggling the advanced mouse option off and on within the connection window can usually get it working, but click on anything outside of the scrolling area and it invariably stops working again.