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Various small how-to questions

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Benny Tucker, User (Posts: 25)

May 23, 2017 11:10:16 pm EDT

Awe shucks. Remote Utilities does so many things well, I wouldn't quit using it if the ribbon behavior was changed back to the previous way. I just think it's so much easier for my work the way it works in the current version. Can't get rid of me that easy :-) :-)

Ron Brennan, User (Posts: 38)

May 24, 2017 10:02:48 am EDT

After the comments I've heard it now seems that the current ribbon connection mode icon behavior might be best left as it is. My use case I now think would be used by far fewer users doing far less demanding work. It is also easily accommodated by the current design. There's thus insufficient justification for adding complexity.

More small things:

1. It speaks well of the Remote Utilities software and documentation (beautifully done) that there is so little activity in the forum of such a widely used product. (Potential customers: do yourself and your organization a big favor and get this software.)

2. It would be useful to be able to modify the title of a forum posting after the post has been submitted.

3. Under Host Setting > Security > Users and access control, I would change "User name" to "Remote utilities user name" to quickly distinguish it from the Windows user name.

4. Under point 5 of number 3 above regarding "Permissions for individual users can be overridden by global permissions set on the Modes tab."

I think this is incorrect. When a mode is disabled on the "User Access - RUT Security" window and enabled on the Security > Advanced > Modes tab, the statement states that the mode is enabled for the user when in fact it is disabled. The Modes tab setting (enabled) does NOT override the "User Access - RUT Security" setting (disabled).

It seems a connection mode is enabled for a particular user only if is enabled both on the Modes tab and on the user's "User Access - RUT Security" window.

Conrad, Administrator (Posts: 1559)

May 24, 2017 10:44:21 am EDT

Hi Ron,

It speaks well of the Remote Utilities software and documentation (beautifully done) that there is so little activity in the forum of such a widely used product. (Potential customers: do yourself and your organization a big favor and get this software.)

Thank you for the kind words. Yes, we receive few support tickets and forum posts relative to our user base, but that has always been our primary strategy. We are planning to further improve and update our documentation and also provide some fresh video tutorials soon.

It would be useful to be able to modify the title of a forum posting after the post has been submitted.



This can be done by an administrator. So if you need to update the title, just send me a message through the forum (via PM) and I'll do that.

Under Host Setting > Security > Users and access control, I would change "User name" to "Remote utilities user name" to quickly distinguish it from the Windows user name.

That makes sense. Anyway, the Host settings window will be significantly revamped soon. When we'll be making this change, we'll keep in mind this suggestion.

4. Under point 5 of number 3 above regarding "Permissions for individual users can be overridden by global permissions set on the Modes tab."

I think this is incorrect. When a mode is disabled on the "User Access - RUT Security" window and enabled on the Security > Advanced > Modes tab, the statement states that the mode is enabled for the user when in fact it is disabled. The Modes tab setting (enabled) does NOT override the "User Access - RUT Security" setting (disabled).

It seems a connection mode is enabled for a particular user only if is enabled both on the Modes tab and on the user's "User Access - RUT Security" window.

Yes, for a connection mode to be allowed for a specific RU user it should also be allowed in global settings on the Mode tab. In other words, the Modes tab serves as a global "switch" to quickly block any undesirable permissions for all users.

Perhaps, we need to rephrase the documentation quote above then.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Conrad, Administrator (Posts: 1559)

May 24, 2017 10:50:50 am EDT

Speaking of potential customers - we recently registered our software on G2Crowd and Capterra. These services have become quite popular recently as they help people choose software and provide generic reviews. If you have time to write a short review (just a few lines would do) about Remote Utilities, we will much appreciate it. See the links to review form in my signature.

Thank you!

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Ron Brennan, User (Posts: 38)

May 24, 2017 6:38:15 pm EDT

I did go to G2Crowd and Capterra to write a review. G2Crowd required me to have a LinkedIn account; Capterra required me to give them my name and e-mail address and permission to do whatever they wanted with any information I give them. Since I don't provide false information, their terms were unacceptable.

As an alternative, I've posted a brief review here.

Pros
After weeks of research I found Teamviewer (TV) and Remote Utilities (RU) to be the only remote access products I was willing to invest more time and energy in investigating further.

I think they are largely equal in the features I wanted, except importantly RU offers a direct (no intermediate server needed) connection option whereas TV does not.

I like Remote Utilities' cleaner design much more. The features are broad and deep. The Viewer's image of the remote host's screen is crisp and clear and quite responsive to remote control. The documentation is beautiful. Support is excellent. Product development is very active.

The two commercial travelers I support will be using RU to access information and sometimes functionality on their unattended office computer from the field. I will be using the product to provide IT support for them remotely.

This product does exactly what we want really well and will help us immensely.

The more I study and experiment with the product, the more I like it and the company; and the more confident I become that this will remain our remote access tool for the foreseeable future.

Cons
The documenters are in the process catching up to the recent releases, but I found no significant cons.
Edited:Ron Brennan - May 25, 2017 8:47:10 am EDT

Conrad, Administrator (Posts: 1559)

May 25, 2017 5:56:11 am EDT

Hi Ron,

Weird :) Well, indeed requiring only way to log in is strange. But I can guess that they do that to ensure their reviews are coming from real people (i.e. their staff visits the LinkedIn accounts and verifies it's authentic).

But thank you for your great review nonetheless. If you don't mind, we will put it on our home page, there is a dedicated review section.  

Thanks!

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Ron Brennan, User (Posts: 38)

May 25, 2017 8:53:43 am EDT

Good morning Conrad,

By all means feel free to use my (edited) review in any way you wish.

Ron

Conrad, Administrator (Posts: 1559)

May 25, 2017 9:25:55 am EDT

Ron Brennan wrote:

Good morning Conrad,

By all means feel free to use my (edited) review in any way you wish.

Ron

Thank you!

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php
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