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What is your current guess as to when the next version will be available?

Ron Brennan, User (Posts: 38)

Oct 16, 2017 5:12:46 pm EDT

Will do Conrad - Ron.

What is your current guess as to when the next version will be available?

Ron Brennan, User (Posts: 38)

Oct 16, 2017 2:13:28 pm EDT

Benny, Conrad,

It's working now.

I was in the process of having someone at the host location locate and send me some RU log files when I tried to connect and it worked. Maybe Bitdefender updates fixed the problem. That's good enough for a couple of days.

I'm going out to the site on Wednesday and will retrieve the log files to track down why I was having trouble before.

Thanks again guys,
Ron

What is your current guess as to when the next version will be available?

Ron Brennan, User (Posts: 38)

Oct 16, 2017 9:16:25 am EDT

Thank you Benny and Conrad.

The user is very limited in his computer skills and given the next release being a few weeks off makes my going out this week the best time.

I'm using Bitdefender but maybe it too experienced the same false positive. The connection problem started sometime in the last two weeks, but I don't know any more precisely than that.

Delaying a release to include the items mentioned is probably what I would have done to better amortize the updating effort. Looking forward to the release.

Ron

What is your current guess as to when the next version will be available?

Ron Brennan, User (Posts: 38)

Oct 15, 2017 6:28:38 pm EDT

Good evening Conrad,

Windows 10 Pro.

The connection between a remote host and my viewer no longer works - probably because of something the user did. This host is some distance from me and therefore I am interested in the timing of the next release to help me plan when to make the trip out.

If you could tell me if you think the next release will be available in days, weeks, or months, that would serve my purpose.

Thanks,
Ron

$RECYCLE.BIN and System Volume Information showing in File Transfer window

Ron Brennan, User (Posts: 38)

Jul 16, 2017 5:01:18 pm EDT

Hi Conrad,

It does indeed make sense that they would be visible, after reading your reply and some thought.

Thanks,
Ron

$RECYCLE.BIN and System Volume Information showing in File Transfer window

Ron Brennan, User (Posts: 38)

Jul 16, 2017 9:45:26 am EDT

Good morning Conrad,

Up-to-date Windows 10 Pro and Remote Utilities 6.7.0.2 on the host and remote computers.

These files located a root directory (D:\) unexpectedly and unwantedly show in the local (left) half of the File Transfer mode, whereas they do not when that directory is viewed in Windows File Explorer.

Is this a bug or is there something that has to be set to hide these files?

Thanks,
Ron

Is it possilbe to start a host from a full shutdown over the Internet with WOL

Ron Brennan, User (Posts: 38)

Jun 03, 2017 9:37:29 am EDT

A progress report:

Using Benny's Wake-on-LAN application above at "Here" (with extensive use Benny reports high reliability) for starting my RU host machines:

I've thus far over the Internet (with computers NOT on the same subnet) started one remote host from S5 and performed RU Viewer shutdown (to S5), and successfully repeated the start and shutdown cycle; and performed the same process with another computer pair starting from S4 and hibernating to S4.

Getting WOL working is mainly a matter obtaining a DDNS provider; and making correct settings in you router, BIOS, Ethernet network adapter (NIC), firewall, anti-malware software, and disabling "Fast Startup" under Windows Power & Sleep. Not all will always be required.

With the ability to start from S4 and hibernate to S4 on my production machine I have what I need. I'm still experimenting with starting from (the slightly preferable) S5 state on that machine but suspect that I might be up against a hardware limitation.

More to come.

Various small how-to questions

Ron Brennan, User (Posts: 38)

May 25, 2017 8:53:43 am EDT

Good morning Conrad,

By all means feel free to use my (edited) review in any way you wish.

Ron

Various small how-to questions

Ron Brennan, User (Posts: 38)

May 24, 2017 6:38:15 pm EDT

I did go to G2Crowd and Capterra to write a review. G2Crowd required me to have a LinkedIn account; Capterra required me to give them my name and e-mail address and permission to do whatever they wanted with any information I give them. Since I don't provide false information, their terms were unacceptable.

As an alternative, I've posted a brief review here.

Pros
After weeks of research I found Teamviewer (TV) and Remote Utilities (RU) to be the only remote access products I was willing to invest more time and energy in investigating further.

I think they are largely equal in the features I wanted, except importantly RU offers a direct (no intermediate server needed) connection option whereas TV does not.

I like Remote Utilities' cleaner design much more. The features are broad and deep. The Viewer's image of the remote host's screen is crisp and clear and quite responsive to remote control. The documentation is beautiful. Support is excellent. Product development is very active.

The two commercial travelers I support will be using RU to access information and sometimes functionality on their unattended office computer from the field. I will be using the product to provide IT support for them remotely.

This product does exactly what we want really well and will help us immensely.

The more I study and experiment with the product, the more I like it and the company; and the more confident I become that this will remain our remote access tool for the foreseeable future.

Cons
The documenters are in the process catching up to the recent releases, but I found no significant cons.
Edited:Ron Brennan - May 25, 2017 8:47:10 am EDT

Various small how-to questions

Ron Brennan, User (Posts: 38)

May 24, 2017 10:02:48 am EDT

After the comments I've heard it now seems that the current ribbon connection mode icon behavior might be best left as it is. My use case I now think would be used by far fewer users doing far less demanding work. It is also easily accommodated by the current design. There's thus insufficient justification for adding complexity.

More small things:

1. It speaks well of the Remote Utilities software and documentation (beautifully done) that there is so little activity in the forum of such a widely used product. (Potential customers: do yourself and your organization a big favor and get this software.)

2. It would be useful to be able to modify the title of a forum posting after the post has been submitted.

3. Under Host Setting > Security > Users and access control, I would change "User name" to "Remote utilities user name" to quickly distinguish it from the Windows user name.

4. Under point 5 of number 3 above regarding "Permissions for individual users can be overridden by global permissions set on the Modes tab."

I think this is incorrect. When a mode is disabled on the "User Access - RUT Security" window and enabled on the Security > Advanced > Modes tab, the statement states that the mode is enabled for the user when in fact it is disabled. The Modes tab setting (enabled) does NOT override the "User Access - RUT Security" setting (disabled).

It seems a connection mode is enabled for a particular user only if is enabled both on the Modes tab and on the user's "User Access - RUT Security" window.
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