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Remote Utilities has been installed

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Larry Brown, User (Posts: 8)

Apr 07, 2017 9:36:01 am EDT

On one of my Windows 10 64bit clients that I installed the updated host of 6.6.0.3
I have an annoying little banner in the bottom right hand corner that says
Remote Utilities
Remote Utilities has been installed. This software can be used to remotely access your computer.
Ok (button) Tell me more...(button)
Neither button does anything. The box will not go away.

Any thoughts?

Conrad, Support (Posts: 2400)

Apr 07, 2017 11:31:50 am EDT

Hello Larry,

Thank you for your message.

This is how notification now works in Remote Utilities starting version 6.6. There is more information about it in this blog post.

The buttons are not clickable remotely. Only the remote user sitting at the remote PC can click OK and close the message. This is a protection mechanism against rogue/hidden install and use.

By the way, this message only appears if "Generate ID" option was selected during MSI Configuration. If this option is not selected, then no message is shown.

Hope that helps.

Larry Brown, User (Posts: 8)

Apr 10, 2017 7:50:06 am EDT

Support level: Basic

Thanks, Conrad! As usual you on top of things!
I actually thought I had tried that but I guess not!

Larry

Conrad, Support (Posts: 2400)

Apr 10, 2017 9:30:54 am EDT

You are welcome! Let us know if you need any assistance in the future.

Thanks.

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