Hi, We are currently evaluating V6.5 to deploy in our company as a support tool. Is there a way to create a MSI/EXE which is truly silent, without any notifications (that it needs to generate an internet-ID or needs to send out an email etc)? I am planning to deploy the agents using SCCM but requires them to generate the ID (Using RU server) in the background and not popup with any type of notification for the users at all.
Is there a way to create a MSI/EXE which is truly silent, without any notifications (that it needs to generate an internet-ID or needs to send out an email etc)?
You can use the Standard or One-click options in the MSI Configurator, those options produce msi and exe files respectively. You can run the msi file then with a "silent" key.
Note, however, that the installation won't be completely silent if you enable "Generate Internet ID" (even if you don't select "Send via email"). This is a security precaution used to protect the remote user's privacy. The Internet ID is a firewall bypass feature meaning that anyone who knows the ID and password can connect to that computer even from outside the local network, provided there is Internet access.
If you do not enable Internet ID, the installation can be silent.
Conrad, But I would need an interent-ID to connect to the clients? I'm using the RU-server for the trial but would need to access clients outside of our corporate network if required. As you can imagine we want to keep the user prompts to a minimum as not to confuse 100's of users with prompts.
But I would need an interent-ID to connect to the clients? I'm using the RU-server for the trial but would need to access clients outside of our corporate network if required.
That is all possible, of course. But if you enable "Generate Internet ID" your remote user will see that message anyway, although only once. This is necessary protection - Remote Utilities is a 100% clean and legitimate software. A program that skips the notification part is a rogue tool.
Ok I understand your point of view, but this would make it really hard for corporate deployments where it could include 1000's of users. May be a notification/prompt or a permanent bar around the window (like S4B) once a connection is made would be more appropriate to warn the users?
Is that prompt set to timeout after a while? I noticed it disappeared without any warning. If we are pushing it out with SCCM it can be installed at any time (when the users is using the computer or away from it).