Conrad, Just to clarify I'm happy for RU to popup as many prompts as it wants when we are about to make a connection (this is when we would have the customer on the phone 100% of the time) so we can help any confused users. Implementing permission prompts, warnings where they have to grant explicit permissions when connecting,overlay on the screen to notify someone has connected green bar around the screen like Skype etc). This would stop any rouge users fr om gaining access without the end user noticing?
The Issue is with actual installation, where there is a large group of users we prefer to not to harass them with popups or prompt wh ere it could inundate a support person with 100's of calls to ask whats going on etc.
I appreciate fully you dedication to make this a safe piece of software for everyone. I'm just asking for a different way to achieve the same level security that's all :)
Either way I'm happy with the changes you are making with the new version which would make it feasible to push out compared to what it is doing now.
The program will be installed without requiring a user to accept anything and you 'll be able to get access right away. There will only be an informational message in the bottom right corner that says the program was installed.
This is great to hear.
As I said before, if RU wants to expand in to the enterprise customer base (250< users) they would need to look at this a bit more harder(permission prompts when connecting,overlay on the screen to notify someone has connected etc) . All these popups and restrictions would be fine for for a small business but definitely would not be appreciated when you are trying to push this out to 100's of users. Our goal as IT is to make things as transparent to the user as possible.
If someone want to abuse a piece of software they will find a way to do it, but not catering to your own/future customers is a bit short sighted.
On a side note, is it possible for a client to receive an internet ID regardless and move the user prompt to the first connection that's made to the host? So the host will be ready to connect after install (no prompts) but when the first remote connection is made (when we would probably be on the phone with the user trying to help them, and guide them on what to do) it will prompt them with the one off disclaimer.
It's just from a corporate deployment point of view, our main priority is to make it as transparent to the user as possible, so we would have to interact/notify users when it's only really necessary. e.g we will deploy the host to the users (they wouldn't even notice it being installed) and if anyone actually has an issue, we ring them up and ask them to accept the prompt that would pop up when we try to remote control their machines.
Is that prompt set to timeout after a while? I noticed it disappeared without any warning. If we are pushing it out with SCCM it can be installed at any time (when the users is using the computer or away from it).
Ok I understand your point of view, but this would make it really hard for corporate deployments where it could include 1000's of users. May be a notification/prompt or a permanent bar around the window (like S4B) once a connection is made would be more appropriate to warn the users?
Conrad, But I would need an interent-ID to connect to the clients? I'm using the RU-server for the trial but would need to access clients outside of our corporate network if required. As you can imagine we want to keep the user prompts to a minimum as not to confuse 100's of users with prompts.
Hi, We are currently evaluating V6.5 to deploy in our company as a support tool. Is there a way to create a MSI/EXE which is truly silent, without any notifications (that it needs to generate an internet-ID or needs to send out an email etc)? I am planning to deploy the agents using SCCM but requires them to generate the ID (Using RU server) in the background and not popup with any type of notification for the users at all.
Thanks for the reply. Looks like it would be better to wait for the new version to be released. As for the BGinfo this can read values from registry, text file etc. and display it. I did find the internet-ID in the registry but it is a xml value encoded in binary so not easy to just read the ID.