I am considering using Remote Utilities as the default remote access tool in our company, but i have an issue. I really need to access 4 Windows 2000 machines. I already downloaded all the previous versions from the sticky and neither worked.
The versions 5.4 onwards simply don't work because of procedure GetSystemTimes ( a known issue with other softwares too). The versions 5.1 and 5.3 give me the error Error reading TROMServerOptions.<some property>: Property <some property> don't exist., with the <some property> changing depending on version.
I know that Windows 2000 is not supported, but i really need to access this machines and this tool has already filled all my other needs for remote access, so i am willing to try older versions of the host software until i can connect to this machines, even if some features (like remote commands etc) are not available.
1. Uninstall the Host.
2. Open Windows registry, locate the key "HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities" and wipe/delete it.
3. Install the Host again, preferably the oldest version available in the sticky.
4. Reboot the machine.
Sorry for the delay. I did some installs, reinstalls with cleaning of the registry, and some tests. It follows some conclusions:
Version 5.6 - dont work (incompatibility - GetSystemTimes error)
Version 5.5 - dont work (incompatibility - GetSystemTimes error)
Version 5.4 - dont work (incompatibility - GetSystemTimes error)
Version 5.3 - it installs and runs fine, i can logon with 5.6 client, check the processes, open a command prompt, but i can`t see the screen. The error log of the Host show a message "encoding not supported" and the Client shows a message "this feature was disabled on the Security Setting of the Host".
Version 5.1 - it installs and runs fine, i can logon with 5.6 client, check the processes, open a command prompt, but i can`t see the screen. The error log of the Host show a message "encoding not supported" and the Client don't show any message at all, it just keep trying to load the remote screen (message "Loading Remote Screen...").
I tried changing changed the encoding to 8 bits and some other configurations but nothing worked.
We have been moving to a new website hosting provider and it seems like your last message to this thread was posted right during the migration. So I'm quoting it below:
I installed the latest version of the Graphics Card driver (Intel 82945G) and MSXML 4.0. Unfortunately, it has the same problems than before. I tested 5.3 and 5.1 versions.
It is important to note that these machines are industrial HMIs (Human Machine Interface), with TouchScreens from Elo company.
I tried to use a freeware VNC and it is working*.
Is there an error log somewhere that can give me more info?
Answering your question - currently we don't have any more ideas on what could possibly help you with this issue. Nonetheless, I've requested our developers to see if it's still possible to find a workaround. I'll get back to you soon.