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High CPU usage on some machines

Victorio Laporte, User (Posts: 7)

Sep 28, 2017 10:21:27 am EDT

I updated the driver version of one of the machines. The amount of processing decreased, but it is still eating almost one entire core of 2 available.

I will update the other machines to see if it helps. I have to schedule them, because driver installations need reboots, so it will take a while. I will keep the thread updated.

High CPU usage on some machines

Victorio Laporte, User (Posts: 7)

Sep 21, 2017 9:01:38 am EDT

I installed the 6.8 viewer and host on 2   leds critical machines, onde with Windows XP installed and the other with Windows Server 2003.

The problem persists. Is there a detailed log that i can enable so i can give better info to you? I'm willing to upgrade the 100 licenses if it solves my problem.

High CPU usage on some machines

Victorio Laporte, User (Posts: 7)

Sep 19, 2017 1:31:54 pm EDT

I bought a hundred licenses in 2014 of Remote Utilities version 5.6. Since then i have a high CPU problem (usage goes to 90-100% when i open "View Only" or "Full Control") on some machines.

I have lived with this issue until a couple months ago because there wasnt any critical server with this issue. Unfortunately when i installed It on some critical servers the problem appeared. Since then i tried to pinpoint the cause without success. I even installed the 6.6 trial version and It didnt work.

Is there any log that i can enable to t tell me exactly what is the problem?

I have machines affected with OSes ranging from Windows XP SP2 to Windows Server 2008.

Out of 67 installations, 22 are affected.

Link to older versions

Victorio Laporte, User (Posts: 7)

Nov 03, 2014 4:18:14 am EST

I couldn't attach a file on a PM, so i opened a ticket, with ID 1599.

Link to older versions

Victorio Laporte, User (Posts: 7)

Oct 29, 2014 12:28:38 pm EDT

Hi,

Sorry for the delay. I did some installs, reinstalls with cleaning of the registry, and some tests. It follows some conclusions:

Version 5.6 - dont work (incompatibility - GetSystemTimes error)

Version 5.5 - dont work (incompatibility - GetSystemTimes error)

Version 5.4 - dont work (incompatibility - GetSystemTimes error)

Version 5.3 - it installs and runs fine, i can logon with 5.6 client, check the processes, open a command prompt, but i can`t see the screen. The error log of the Host show a message "encoding not supported" and the Client shows a message "this feature was disabled on the Security Setting of the Host".

Version 5.1 - it installs and runs fine, i can logon with 5.6 client, check the processes, open a command prompt, but i can`t see the screen. The error log of the Host show a message "encoding not supported" and the Client don't show any message at all, it just keep trying to load the remote screen (message "Loading Remote Screen...").


I tried changing changed the encoding to 8 bits and some other configurations but nothing worked.

Regards,

Link to older versions

Victorio Laporte, User (Posts: 7)

Oct 24, 2014 1:27:27 pm EDT

It is Windows 2000 Service Pack 4.

Link to older versions

Victorio Laporte, User (Posts: 7)

Oct 24, 2014 6:50:39 am EDT

I am considering using Remote Utilities as the default remote access tool in our company, but i have an issue. I really need to access 4 Windows 2000 machines. I already downloaded all the previous versions from the sticky and neither worked.

The versions 5.4 onwards simply don't work because of procedure GetSystemTimes ( a known issue with other softwares too). The versions 5.1 and 5.3 give me the error Error reading TROMServerOptions.<some property>: Property <some property> don't exist., with the <some property> changing depending on version.

I know that Windows 2000 is not supported, but i really need to access this machines and this tool has already filled all my other needs for remote access, so i am willing to try older versions of the host software until i can connect to this machines, even if some features (like remote commands etc) are not available.