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Multiple Monitor Tabbing/Separate windows

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Pauline, Support (Posts: 2528)

Nov 27, 2020 4:00:08 pm EST

Hello Kaelyn,

Thank you for your patience.

I've forwarded the issue to our developers. Meanwhile, could you please also try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart the Host after enabling the feature in order for the changes to be applied.

Please let us know if this worked for you or if the issue persists.

Kaelyn C, User (Posts: 11)

Nov 28, 2020 1:29:34 am EST

Support level: Free or trial

Hi Polina,

Thank you for your help.

I have enabled the use legacy capture mode and restarted my host computer but the issue still persist.

Pauline, Support (Posts: 2528)

Nov 30, 2020 9:25:17 am EST

Hello Kaelyn,

Thank you for your patience.

I've checked on the issue with our developers - unfortunately, this is expected behavior that cannot be fixed in the nearest future. However, we plan to improve the mapping mechanism for multi-monitor setups in our future updates - perhaps, we will be able to fix this behavior of the cursor then. Sorry for the inconvenience.

Please let us know if you have other questions.

Kaelyn C, User (Posts: 11)

Nov 30, 2020 10:25:38 am EST

Support level: Free or trial

Hi Polina,

Okay noted, thank you very much for your help:)

Mark Newham, User (Posts: 3)

Oct 07, 2022 4:43:32 am EDT

Support level: Free or trial

Hi - How do I do this on the android mobile app?

Pauline, Support (Posts: 2528)

Oct 07, 2022 11:35:18 am EDT

Hello Mark,

Thank you for your message.

Unfortunately, monitor mapping and multiple connection tabs features are not supported in the mobile Viewer app yet. Hopefully, we will be able to add these features in our future updates for the mobile Viewer. Sorry for the inconvenience.

Let us know if you have other questions.

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