Thank you for your message.
Am I right in assuming that you use the Internet-ID connection via our public ID-servers? If this is the case, then using the RU Server
might help to improve the connection speed/performance. However, please note that the overall speed and performance are only as good as the slowest network segment between Viewer and Host, and using Direct connection
is always faster than when using Internet-ID connection.
Please also try enabling the Economy mode
feature. In order to enable the Economode, please navigate to the Network tab
in Connection properties and select Economy mode
as your Network usage mode.
In addition, here's a KB article on improving the remote connection speed/performance that might provide a helpful solution: https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/
Hope that helps.