Thank you for your message.
Here's the full list of solutions
that might help to improve the connection speed/performance in similar scenarios.
Namely, in the described scenario, we would recommend establishing a Direct connection
instead of the Internet-ID connection, if possible - it can be established even if the remote Host machines are not available directly (i.e. located behind a router), by setting up a port forwarding rule as described here
Alternatively, please consider utilizing the self-hosted RU Server
instead of connecting through our public servers, as it might significantly improve the connection speed/performance as well. For more information on the RU Server please see this page
Finally, please make sure that you use the latest version of Remote Utilities - currently, it's version 126.96.36.199 Beta 2
. The latest version contains a number of improvements/bug fixes that might also affect connectivity, the full list of Release Notes is available here
. Therefore, in case if you use version 188.8.131.52 or an older version of Remote Utilities, please try updating to the latest 184.108.40.206 Beta version - it's available for the download on this page
When updating Remote Utilities please make sure that Viewer and Host/Agent are the same version. Version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working.
Hope that helps.