I've checked with our developers on the issue. Could you please export the following registry key from the Windows Registry Editor on the Host machine and send it to us for further examination? HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters
Here's how you can export the registry key: 1. Type regedit in the Windows Run dialog (it's invoked by Win+R key combination or you can use Windows Search), and open Windows Registry Editor. 2. Navigate to the key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters. 3. Right-click on the key and select Export. 4. Save the .reg file and then send it to us to firstname.lastname@example.org
i will try, but these are users remoting in, i've only helped them via slack, and i don't have access to those workstations. So far about 1/2 of our staff has had this happen. I tried on hosts running both 6.10.9 and 6.10.10, but the result was the same, even after upgrading the older host.
Of course, we understand the situation. However, please note, that unfortunately, there's not much we can do without users' provided date to diagnose such issues, as they manifest themselves in certain circumstances only and sometimes it's hard to reproduce them. Sorry for the inconvenience. We have tried reproducing the issue on Windows 10 Pro, but we could not reproduce it regardless of the Remote Utilities version used.
However, we have received the requested registry key from another user and we will forward it to our developers for further examination. I will keep this thread updated regarding the issue or let you know in case there are any other additional data that might be needed.
I'll get back to you when there is an update from our development department.
Could you please also let us know if you use the RU Server by any chance (perhaps as one of the authorization methods or for the address book sync) and log in to this RU Server fr om the Viewers wh ere the issue occurs?