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Not prompted for NT Authorization credentials from Host

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Phillip Manna, User (Posts: 2)

Oct 02, 2019 1:11:44 am EDT

A Windows 10 Host 6.10.10 is set for Single Password and Windows Security with a local user account added and fully enabled. A Windows 10 viewer 6.10.10.0 set to Single Password successfully connects to the Host but when the Viewer desktop is set to Windows security Authentication method, I am not prompted for credentials to the host. The viewer's NT Authorizing window flashes by with blank User/Password/Domain info and fails after a series of Access Denied Attempts. The Host Log states "Password is incorrect or error occurs". Am I missing a configuration setting somewhere?

Conrad Sallian, Administrator (Posts: 2556)

Oct 03, 2019 1:41:26 pm EDT

Hello Phillip,

Thank you for your message.

A Windows 10 viewer 6.10.10.0 set to Single Password successfully connects to the Host but when the Viewer desktop is set to Windows security Authentication method, I am not prompted for credentials to the host.

Could you elaborate where exactly you set Viewer to an authorization method. Do you use the dropdown menu in the connection properties -> Authorization tab?

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Phillip Manna, User (Posts: 2)

Oct 03, 2019 2:41:57 pm EDT

Support level: Free or trial

Yes, I utilized the dropdown menu in the connection properties -> Authorization tab. If I set it to Windows, I get am not allowed to add credentials during the connection initiation but if I set it to Single Password, it either asks for a password if not set or uses the one that was saved.

Conrad Sallian, Administrator (Posts: 2556)

Oct 04, 2019 3:06:59 am EDT

One more question - does it work with the "Auto" selected in the dropdown menu?

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RUUser, User (Posts: 3)

Jan 10, 2020 5:08:33 pm EST

Support level: Free or trial

I am experiencing the same issue. Both settings, auto or 'Windows security' deliver the same result. The login window flashes, but then the start connection button seems to be pressed automatically after a fraction of a second, not allowing to enter any user credentials

Polina Krasnoborceva, Support (Posts: 958)

Jan 13, 2020 10:20:32 am EST

Hello,

Thank you for your message.

As it was already mentioned in this community thread, this is a known issue caused by a typo in the localization file for the German language. We will implement a fix for it in the next update.

Sorry for the inconvenience.

Nemesis Invidia, User (Posts: 2)

Mar 18, 2020 9:03:20 am EDT

Support level: Free or trial

I have the same problem using English language...

https://youtu.be/NcnPMgjZvnM

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Polina Krasnoborceva, Support (Posts: 958)

Mar 18, 2020 2:57:45 pm EDT

Hello Nemesis,

Thank you for your message.

Unfortunately, we could not reproduce the issue. Could you please try updating Remote Utilities to the 6.12 Beta 1 version and see if the issue still persists after the update? In case if the issue persists even with the beta version, we'll see further what it might be.
Please, make sure that you upgrade both parts - i.e. Viewer and Host - to avoid the version mismatch. The 6.12 Beta 1 version is available for the download here.

Please let me know if the issue persists.

Jenni Armstrong, User (Posts: 13)

Mar 18, 2020 7:30:35 pm EDT

Support level: Free or trial

can confirm this happens on all versions of windows 10 home, not on professional

Jenni Armstrong, User (Posts: 13)

Mar 18, 2020 7:30:37 pm EDT

Support level: Free or trial

can confirm this happens on all versions of windows 10 home, not on professional

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