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Error - this authorization method not enabled in remote host settings

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Jay W., User (Posts: 9)

Mar 16, 2020 12:18:59 pm EDT

Support level: Free or trial
Don't know if the following info could help the developers solving the issue:
If I connect via VPN to my network from outside, the involving PCs (which are not capable of running the host, so that a client can cannot without the error message) cannot be called by their windows' hostnames! IP only.

Nándor Árgyelán, User (Posts: 2)

Mar 16, 2020 12:22:44 pm EDT

Support level: Free or trial
It's working :-)
There was a problem some hyper-V ethernet adapter in the host.
When I disabled these adapters, the viewer logged in.

Polina Krasnoborceva, Support (Posts: 958)

Mar 17, 2020 11:53:28 am EDT

Hello Jay,

Thank you for the update.

Could you please elaborate a bit more on what do you mean by calling the PCs that are not capable of running Host? Do you perform this using Viewer?

Looking forward to your reply.

Polina Krasnoborceva, Support (Posts: 958)

Mar 17, 2020 11:54:33 am EDT

Hello Nándor,

Thank you for your message.

I'm glad to hear you've figured out the issue!

Please do not hesitate to post another message if you need further assistance.

Jay W., User (Posts: 9)

May 15, 2020 3:45:35 am EDT

Support level: Free or trial
After checking the whole network setup I can tell you, that this error was indeed caused by an error on my side. I just found out, that my DSL modem from one of the biggest providers in Germany does not give you an IPv4 address as long as you don't pay for it. Even the router's not capable of portforwarding - d'oh!

So thanks a lot, I will always recommend your wonderful Remote Administration Tool!

Polina Krasnoborceva, Support (Posts: 958)

May 15, 2020 10:31:10 am EDT

Hello Jay,

Thank you for your kind words! We're glad to hear you've figured out the issue and it works for you now.

Please feel free to post another message if you have more questions or need further assistance. We're happy to help!
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