If there any way to increase the tolerance to prevent connection drops
I access a few machines with no problems, but I have 2 on a cable(comcast) connection. I cant seem to identify any internet error problems, but have times where a connection can only be maintained to one of these hosts for a few minutes before the remote utilities connection is dropped, I am able to immediately re-connect . This is the info from the viewer side:
When I'm not connected the viewer will keep showing me that these machines are connected, but they never seem to experience any actual loss of an internet connection
Are there any settings(in the Host or the Viewer) that can increase the tolerance for what might be happening to these connections ?
Also, the current host version is Version 22.214.171.124 the problem also occurred with previous versions. The affected machines have no problem maintaining a VPN connection on the same internet connection that is being used for the remote viewing.
March 2019 logs have a few more months if needed One thing I noticed is the connection IP address is sometimes 192.168.19.4 which would be correct and then sometimes 127.0.0.1 -- is this a local proxy thats interfering ? or could it be when the OpenVpn VPN is connected -- will be looking in top this also we use Kaspersky on the two machines that are having problems
Thank you, we will examine your logs and get back to you.
Could you please clarify if you use the RDP-over-ID feature? If this is the case, please consider using the Full Control and View mode. Or you can connect to a remote PC directly using RDP through VPN.
In some cases, there might be connection drop issues when using the RDP-over-ID feature. This is a known issue and we will be fixing this issue in the future, but unfortunately, no ETA can be given yet.
We examined the logs, it seems that Host is having difficulty connecting to our intermediary server ( id.remoteutilities.com) due to some network reasons. Unfortunately, we cannot tell you exactly what that might be because troubleshooting network problems is beyond the limits of our assistance.
One thing I noticed is the connection IP address is sometimes 192.168.19.4 which would be correct and then sometimes 127.0.0.1 -- is this a local proxy thats interfering ? or could it be when the
Could you tell me where exactly did you see this line?
or could it be when the OpenVpn VPN is connected -- will be looking in top this also we use Kaspersky on the two machines that are having problems
I am also getting this issue constantly with Full Control mode and have been for some time with various versions. Sometimes I get the error message, but sometimes it just locks up with no error. A reconnect always works first time. Both the host and client have fast stable fibre connections. It would be interesting to know if it is the client or the host which has the connection issue. For various clients I have to use [censored] and VNC from the same client PC and they never drop a connection.