john coleman's community posts

Not using the RDP mode.
The problems I have been having are when in Full Control mode

March 2019 logs have a few more months if needed
One thing I noticed is the connection IP address is sometimes 192.168.19.4 which would be correct
and then sometimes 127.0.0.1 -- is this a local proxy thats interfering ? or could it be when the OpenVpn VPN is connected  -- will be looking in top this also
we use Kaspersky on the two machines that are having problems

Also, the current host version is Version 6.10.5.0 the problem also occurred with previous versions.
The affected machines have no problem maintaining a VPN connection on the same internet connection that is being used for the remote viewing.

If there any way to increase the tolerance to prevent connection drops

I access a few machines with no problems, but I have 2 on a cable(comcast) connection.
I cant seem to identify any internet error problems, but have times where a connection can only be maintained to one of these hosts for a few minutes before the remote utilities connection is dropped, I am able to immediately re-connect .
This is the info from the viewer side:


When I'm not connected the viewer will keep showing me that these machines are connected, but they never seem to experience any actual loss of an internet connection

Are there any settings(in the Host or the Viewer) that can increase the tolerance for what might be happening to these connections ?

Thanks
--john