Snowbound's community posts

No since I did not realize that there was yet another update a day after I had just updated the Viewer 2 days before.  I just thought the banner notice was regarding the updated viewer I had applied 2 days before.

I had 7.6.1.0 viewer. That was one version older than the current 7.6.2.0

I had a remote system that was using 7.2.2.0 and the viewer was at 7.6.1.0. I downloaded the host on the remote system and started the installation. It had to remove the older version but when it did I lost remote access to the system. How is one supposed to do a remote upgrade to systems?

I found out what the problem was. I am trying out controld (www.controld.com) DNS service. I enabled their Malware filter in my account and it was blocking id72.remoteutilities.com and server.remoteutilities.com. It like other DNS services never tells the user it has blocked something. I discovered what the issue was and put in a rule to all those lookups to complete.

Have a Win10 host on free account that for some reason is always showing off live in my address book. Stopped and restarted the host without any effect.

There is no Automatic Login setting  under security tab but under Authentication there is and it is unchecked.
If reboot a remote computer via RU Power menu then once the remote computer reboots up to the login screen, it takes RU an additional 40 seconds for the Viewer to show the same login. I guess that additonal delay is not bad.

If I power off a computer via the remote's Start Menu power off option then it takes Remote Utilities 3:35 to update the remote computer's status to Offiline in the viewer.

Appreciate everyone replying to these questions. Just evaluating RU for my usage before purchasing a license. Also working around how in RU I can do the same thing as prior remote access software I have been using. They allow the remote user to get a connection going so that I can install their equivalent of RU Host application.  With RU that is two different applications where as with the other software its one application that remote person has to be stepped through.

The screen I am referring to is the remote's desktop screen which if the remote computer is rebooted via the Power menu turns to B&W. When the computer reboots then pressing Refresh Status does not make this screen reflect the true status of the computer any faster. It still stays B&W for a minute.

I also noticed that if this computer is remotely powered off the Viewer will show the status of the computer as being Logged Into even though that computer has been powered off for minutes.

Both the Host and the Viewer were downloaded from your website. all of these computers were connected via a wired connection to a 1GB switch back to my router. All of them were using the Internet ID since I am testing the software if it meets my needs to provide support to people elsewhere.

Did a test here on the same network. Put the Host with unattended configured on a Dell system hooked up to the same LAN as the viewer. Internet connection is a 500/500 fiber connection. If I remotely reboot the Dell it takes RemoteUtilies a full minute after the Dell boots up to the login screen to the same Windows10 login screen in my RemoteUtilities Viewer connection.

Is this 1 minute delay before the Viewer app shows the screen of a rebooted computer normal?

I am looking at purchasing RemoteUtilities at the Mini level but have a couple of questions after the 1 year anniversary:

1. Does my support level remain at Mini?  What if RemoteUtilies gets a major release after my 1 yr but I do not upgrade to that major release version? Is my support level remain at Mini?

2. What if RemoteUtilities discovers a security issue after my 1 year anniversary? Do I have do a paid upgrade to get the security update?