Polina Krasnoborceva wrote:
Could you please clarify if there is any antivirus/firewall software installed on the RU Server machine? In case if there is, then the issue might be caused by the software blocking the rutserver.exe. We highly recommend that you add the RU Server folder C:\Program Files (x86)\Remote Utilities - Server\ to the antivirus exceptions list.
This is a Windows 7 SP1 VM. No antivirus was running from the start. I used to have the Microsoft firewall enabled, but I've disabled it as well.
Also please check that the outbound ports required for the RU Server are not blocked/used by some other software. For more information on what ports are required to be open for the RU Server please refer to this page
.From what I understood reading that page, basically inbound
port 5655/tcp should be open. This is what we have done from the start. However outgoing access to port 5655 (for viewer or host access) [b]was blocked
. The reason was that the viewers and hosts are not
accessible from the relay: only the viewer/host can connect to the relay, the other way is not allowed.
In addition, could you please clarify what version of Remote Utilities do you use? If you use the 220.127.116.11 version or older versions, then please try updating the RU Server to the latest version - 2.9 Beta 1 and see if this helps to resolve the issue. The 2.9 Beta 1 version is available for the download on this page .
We are using the latest releases 18.104.22.168 for viewer and host and the latest stable
When updating RU Server please make sure to update both Viewer and remote Hosts to the corresponding 6.12 Beta 1 version as well - the version mismatch might lead to performance issues or some features not working. You might try updating just one of the remote Hosts and one Viewer or even use the portable Viewer first to see if the issue still occurs when using the updated version of Remote Utilities.
We could try to update the relay only, and also some clients. But upgrading all the clients is difficult currently. Would there be a problem if we did not change the viewer and host, but only upgraded the relay to 2.9 beta 1?