cosmos's community posts

We have a number of Windows XP SP3 boxes, all running the stable RU host. Our users connect from home using the stable viewer, over the stable relay.

Some of our users when at work access a 3rd party network using a checkpoint software solution VPN, specifically check point SSL network extender service (v7.001.0000) and Check Point deployment shell (v8.000.0000). Today the first of these users to connect from home over RU, tried to enable the checkpoint VPN. When that was done, the RU connection was immediately dropped, even though the user still remained connected to the RU relay. The connection icon alternated between online and offline.

Any idea on the cause of this problem?

Polina wrote:
This is to inform you that we've released an updated version of Remote Utilities  6.12.3.0 Beta 3 + RU Server 2.9.6.0 Beta 3 . In this update, we've fixed the issue with Windows XP compatibility and also significantly improved the File Transfer connection mode.

Really glad to hear that! Looking forward to the released version for installation.

Doesn't 6.12.12 work on Windows XP? This is rather serious, we have around 600 systems still running it. They will be replaced by new systems but not for another 6 months or so...

Thanks for the information, much appreciated.

We have a site license and have configured a large number of endpoints. On the RU Relay we have configured user accounts and have setup the relay to only allow authenticated users (signed in fr om the viewer application). For GDPR compliance in case of security breach we have to be able associate connections with the user name.

I've checked the log directories of the relay (stats and connections) but I could not locate wh ere the username is stored. Can you please advise?

In case this information is not logged, is there any chance to include this functionality in the relay before the next version release? GDPR compliance has a quite high priority in our deployment, for obvious legislation reasons.

Is there any ETA for a release of RU 6.12 and its respective relay?

Using a large number of systems here, so I feel reluctant to switch to a beta version, even if it improves performance....

I would like to second that.  [censored] is much faster with its routed connection compared to RU with a direct connection sadly...

For the time being I've alleviated this performance disadvantage by connecting to RU hosts with RDP-over-RU (which is faster than  [censored] ). This does mean that RU hosts should not be WIn 10 Home systems and additionally a user and password should be present on the target machine.

Hello again,

I'm trying to check this feature and I must say I'm buffled. I'm monitoring (objectively) the traffic via SNMP and (subjectively) via responsiveness. I do not see any difference at all when I'm switching from standard mode of operation to economy mode on the viewer. Does this require some special procedure?

That is very strange. I've been using RU for some time now both at home and at work. I've never managed to get drag and drop to work!

Perhaps I'll find the time to test the beta.

Hello Polina,

I'm referring to drag and drop here. I'm mainly using an Internet-ID connection over a custom relay setup. Unfortunately, no matter how much time I'm waiting I can't make this happen. I've also checked the viewer settings and in it the checkbox to disable drag and drop is deselected. So everything seems fine, but drag and drop does not work, either way I've tried.