cosmos's community posts


Connection problem

cosmos, User (Posts: 76)
Apr 09, 2021 1:42:30 am EDT
Polina, I'm having the same issue on the viewer.

Is your fix going to involve only the viewer or the host as well? I'm currently postponing installation of Host 7.0.0.3 due to the problems discussed in my other thread, this would be an extra issue to wait for a more definite resolution.

Updating portable viewer from 6.10 to 7.x and other bits of info neede

cosmos, User (Posts: 76)
Apr 01, 2021 1:55:11 am EDT
The install.log was still there:
26-03-2021_12:48:03#T:SilentInstall: installation 69110
26-03-2021_12:48:03#T:SilentInstall: NTSetPrivilege:SE_DEBUG_NAME:false. OK
26-03-2021_12:48:03#T:SilentInstall: OpenService: service not found. OK
26-03-2021_12:48:03#T:SilentInstall: CreateService. OK
26-03-2021_12:48:03#T:SilentInstall: finished
31-03-2021_12:36:03#T:SilentInstall: uninstallation 69110
31-03-2021_12:36:03#T:SilentInstall: NTSetPrivilege:SE_DEBUG_NAME:false. OK
31-03-2021_12:36:03#T:SilentInstall: service found, removing
31-03-2021_12:36:05#T:SilentInstall: installation 70003
31-03-2021_12:36:05#T:SilentInstall: NTSetPrivilege:SE_DEBUG_NAME:false. OK
31-03-2021_12:36:05#T:SilentInstall: service found, removing
31-03-2021_12:36:06#T:SilentInstall: finished
31-03-2021_12:50:34#T:SilentInstall: uninstallation 70003
31-03-2021_12:50:34#T:SilentInstall: NTSetPrivilege:SE_DEBUG_NAME:false. OK
31-03-2021_12:50:34#T:SilentInstall: OpenService: service not found. OK
31-03-2021_12:50:34#T:SilentInstall: finished
31-03-2021_12:51:31#T:SilentInstall: installation 69110
31-03-2021_12:51:31#T:SilentInstall: NTSetPrivilege:SE_DEBUG_NAME:false. OK
31-03-2021_12:51:31#T:SilentInstall: OpenService: service not found. OK
31-03-2021_12:51:31#T:SilentInstall: CreateService. OK
31-03-2021_12:51:31#T:SilentInstall: finished
I tried to upgrade on March 31st. Antivirus running is ESET Endpoint Security 8, centrally managed, with its own firewall module disabled (the Windows 10 firewall is enabled). No security-related events were logged on the same day or today.

Updating portable viewer from 6.10 to 7.x and other bits of info neede

cosmos, User (Posts: 76)
Mar 31, 2021 3:20:13 pm EDT
I'll have to reproduce this issue, since I've reverted to 6.10 on that system. Will try again over the coming days, but gathering data and reporting is seriously taxing my time...

Updating portable viewer from 6.10 to 7.x and other bits of info neede

cosmos, User (Posts: 76)
Mar 31, 2021 5:47:41 am EDT
I tried your advice and created a new MSI using the online configurator. I skipped the settings regarding setting an internet id and in the next step I selected to change only the settings that include the language. I only selected Greek there and I did not sel ect any other setting.

On a Windows 10 system with a 6.10 host and internet-id enabled I opened an admin cmd prompt and ran the installer using
msiexec /i RUT.7.0.0.3.msi /qn
. I wanted to simulate installation via a GPO. I saw that the host icon disappeared fr om the tray. Additionally, under add/remove programs RU host 7.0.0.3 was listed.

I rebooted, but the RU icon did not come up. Checking at the services, there is no "Remote Utilities - Host" service listed. Trying to "Start host" from programs does nothing.

Ideas?

Updating portable viewer from 6.10 to 7.x and other bits of info neede

cosmos, User (Posts: 76)
Mar 30, 2021 1:17:41 pm EDT
Thank you for your helpful comments. I'll try your advice and get back to you.

Greek lang in RU 7.x

cosmos, User (Posts: 76)
Mar 30, 2021 3:23:02 am EDT
Thank you for creating a Greek translation. It's quality is great as well!

There's a minor spell error: when the viewer is offered to retrieve a license key from RU Relay, two options are offered basically, either accept or skip the step altogether. Skip has been translated as Παράληψη which means to forget something. The correct term is Παράλειψη.

Like I said, just a small thingy to fix at a later stage :)

Updating portable viewer from 6.10 to 7.x and other bits of info neede

cosmos, User (Posts: 76)
Mar 30, 2021 3:16:28 am EDT
Conrad hello again,

I've deployed the new relay and also some test 7.0.0.3 viewers. I'm running some problems with the latter one, so I want to do some limited testing utilizing the 7.0.0.3 host on certain systems.

In order to keep my 6.10 settings on the existing hosts (especially whether internet-id is enabled or not and, if it is enabled, to keep the same Remote ID) I've created an MSI using the online configurator on which I've basically skipped settings creation.

It seems to work great, albeit one small quirk. I see that the newest host supports the Greek language as well (I'll open a different thread for some notes on that one) which is great! However, since the new MSI uses the old settings, the host is run in English.

Which would be an easy way to alter the language and set it to Greek? I could generate a new MSI, but there are a lot of settings not shared between my hosts, so I'd have to perform a search, categorize clients and generate a different MSI for each category. And the MSI wizard does not allow me to modify only a single property.

Is language something that can be changed easily in registry? If it was I could easily run a GPO.

Or modify the MSI via Orca?

Any ideas would be helpful here.

Automatic deployment of version 7 key to viewers possible?

cosmos, User (Posts: 76)
Mar 29, 2021 2:28:58 am EDT
Hello Conrad,

yes I did follow your instructions regarding the viewer.

The actual issue was that I did not assign the group allowed to receive the license key. After doing so, as per your instructions, I was offered to receive the key upon connection.

Case solved, thank you for your help!

Wake-on-LAN: any advances on this feature?

cosmos, User (Posts: 76)
Mar 27, 2021 8:36:28 am EDT
Hello,

in RU relay environment, have there been any advances regarding Wake on LAN via relay? If so, please provide some information on what should be configured from RU.

Automatic deployment of version 7 key to viewers possible?

cosmos, User (Posts: 76)
Mar 27, 2021 8:34:21 am EDT
Hello,

we have an installation based on 6.10, utilizing a RU relay and 6.10 portable viewer.

We have updated the relay to the newest version 3. It seems it provides a way to provide the license key to viewers connecting to it. Is that correct? I did enable this option.

On my portable 6.10 viewer which had a site license key I updated to the newest 7.0.0.3. Upon start I was notified that the license has expired. I did sign-in to the RU relay hoping that it would download the license key to my viewer. It didn't.

Did I misunderstand what the deploy key option in RU relay does? Any info will be appreciated.