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Peter Hucker's community posts

Can I get higher resolution when the remote host has no graphics card?

Peter Hucker, User (Posts: 7)

Sep 18, 2020 6:28:17 pm EDT

Support level: Free or trial

Polina Krasnoborceva wrote:

Hello Peter,

Thank you for your message.

Please try enabling the  Use legacy capture mode  feature in the  Host Settings -> Other tab  and see if this helps to resolve the issue. Please make sure to resart the Host after enabling the feature in order for the changes to be applied.

In addition, please try switching the View mode of the remote session to the  Stretch view . You can enable that option either in the  Connection properties -> Mode tab  or during a remote session using the  Additional commands menu  in the toolbar. This should help to stretch the remote screen to fit the size of your local screen.

Please note that, unfortunately, you cannot change the very resolution of the remote computer screen directly in the Remote Utilities yet. However, we already have this feature on our wishlist and will implement it in our future updates.

Hope that helps.

Both legacy capture and stretch view were already enabled.  It does fill my monitor at 1600x1200, but the actual resolution of the host is 640x480 which makes dialog boxes difficult to use.  Windows's own remote desktop seems to manage, although I tend not to use it as it disables the graphics cards which I run OpenCL programs on.  I guess I have to use your program for the hosts with cards and Windows's one for those without for the time being.

Can I get higher resolution when the remote host has no graphics card?

Peter Hucker, User (Posts: 7)

Sep 18, 2020 1:02:52 pm EDT

Support level: Free or trial
I have a machine with remote utilities host installed on it.  It has no graphics card, and no onboard graphics.  It's running Windows 10.  The resolution when I connect to it with Remote Utilities is 640x480, which is so small that dialog boxes are missing the bottom and impossible to use.  Windows 10 on that host refuses to let me change the resolution to be higher.  Is there any way around this?

Display falling asleep

Peter Hucker, User (Posts: 7)

Sep 14, 2020 5:37:36 pm EDT

Support level: Free or trial

Polina Krasnoborceva wrote:

Hello Peter,

Thank you for your message.

Do you mean the Connection Previews that are displayed in the address book? If this is the case, then please try setting up the thumbnail update frequency in the  Viewer Options -> View tab .
In addition, please consider using the  Advanced Hint Window  feature that allows you to see a larger preview of the remote screen and pin it to any part of your desktop.

Hope that helps.

No, I'm referring to a "full control" connection.  It's fine when I'm interacting with it, but if I leave it waiting for something to happen, the display stops updating after about 10 minutes, until I move the mouse over the window, or sometimes I actually have to click something.

Display falling asleep

Peter Hucker, User (Posts: 7)

Sep 11, 2020 5:58:47 pm EDT

Support level: Free or trial
This happens on more than one machine.  If I'm not interacting with it, the image on the display end doesn't refresh after about 10 minutes.  I've checked on the host end, and the display is not set to go to sleep for an hour.  And it's set to never sleep the computer.  I switched on "autoping" on remote utilities thinking that would help, but it doesn't.

Any way to increase number of connection attempts?

Peter Hucker, User (Posts: 7)

Sep 11, 2020 5:21:06 pm EDT

Support level: Free or trial
I often want a connection to be made as soon as a remote host becomes ready (eg. it might be rebooting).  But the number of connection attempts appears to be fixed at 5.  I cannot find anywhere to increase this.

Why have I (if I have) got a south African IP connected o me?

Peter Hucker, User (Posts: 7)

Jan 17, 2020 2:26:51 pm EST

Support level: Free or trial
Ok I think I find why - nothing to do with Remote Utilities.  It's Oracle Virtualbox which is in use for BOINC.  It gives me another IP for some reason, I'll ask them why one is in another country!

Why have I (if I have) got a south African IP connected o me?

Peter Hucker, User (Posts: 7)

Jan 17, 2020 2:20:15 pm EST

Support level: Free or trial
I have three PCs, one controls the other two with Remote utilities.

On one of the hosts, the remote utilities configuration (and the tray icon) say I have TWO IP addresses.  One of them on each is the correct LAN address I expect.  But they both have an additional unknown one.

One of them has 192.168.1.64 (the correct LAN address) and 169.254.18.87 (which is in South Africa!  I'm in the UK)

The other has 192.168.1.66 (the correct LAN address) and 192.168.56.1 (Where on earth is that? My LAN is 192.168.1.*)

Can anyone explain why there are two addresses, and what they are?
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