Rob Barrett's community posts

Yes or a slider

Ok, I found the reboot in Safe Mode and I found the stretch, BUT it WOULD be nice if there was an actual zoom view feature.. It would be a lot more smooth if that makes any sense..

How about rebooting into Safe Mode with Network Support?

Is there a way, without changing the settings of the host to zoom in and zoom out? For example, if the host monitor is HUGE, I want to be able to zoom out so that I can see the full desktop without changing the host resolution properties

Conrad Sallian wrote:

Hello Rob,

Unfortunately, updating a custom installer actually means creating a new installer, there is no way to "inject" updated program files into a ready build.

When it comes to updating Hosts it may be split into two tasks:

1. Creating a new installer for new customers.
2. Updating existing customers' Hosts.

The task #2 should be done with the vanilla installer (or using the Simple update feature) because in this case your remote Host settings including authorization and connectivity data will remain intact, only the program files are updated. If you still decide to use a custom installer for updating remote Hosts you should proceed with caution and carefully pick during configuration which settings you want to update. See  About MSI Configurator  page for more information on steps 3 and 4 of the configurator.  

In one of the upcoming updates we will implement saving/exporting configurator settings to a file so that you could quickly load your previous choices.

Thanks.

Exporting / saving would be AWESOME!!!!!!

Conrad Sallian wrote:

Hello Rob,

Yes, they are the big guys, that's why antivirus software companies will never dare to say a word even if these guys decide to distrubute trojans all of a sudden :)

Anyway, we will be revamping Agent window, notification window and this warning message soon, combining them into one, more flexible and usable.

Thank you for your support.

Thanks Conrad

How can I update the already created msi or exe file that my clients download after the update. Is there a way to update the client "HOST" installer so that I don't lose my settings or have to recreate them?

Conrad Sallian wrote:

Hello,

Rebooting the remote computer won't work. This message was designed to prevent the use of software for malicious purposes out-of-the-box. It's one thing when a potential hacker patches or otherwise unlawfully modifies the product to be able to silently connect to a victim, and it's an entirely different thing when they can do that with the stock version.

Still, reading your messages I can understand that we may reconsider at the least the position of this message on the screen. It may make sense to move it upwards a bit, halfway the screen along the right edge and make it a bit smaller and less intrusive, yet visible. Would that work for you?

It requires elevated permissions to install, so I think its counter productive and not going to accomplish their goal of preventing malicious installs. If you already have admin rights, the app can be installed manually or with other apps like autohotkey answering automatically. I

Some users may disable UAC at all and may click on a malicious link in an email message and voila - the Host is silently installed on the computer.

Anyway, we will give more thought to this issue now and see if we can come up with a better solution.

Smaller and less intrusive would be GREAT.. For example, L*O*G*M*E*I*N and a few others allow the remote user (Me) move it around, minimize it, and also some let you x out of it.. These are the BIG guys

In the image I provided, I am trying to right click on something in the system tray but I am NOT able to

The problem is that this is primarily used in unattended mode where the user (My Business Client) is not there.

In order for me to repair their computers, it is ALSO necessary that I have the ability to move things around, right click on things etc.......... It is USELESS for my clients if I can't repair their computers when they are not there.
I I am trying to work on their computers when they are there, it STOPS their productivity... I might as well pay for  [censored] instead of your product.

THIS NEEDS TO BE ADDRESSED!!!!! Cannot work on the client computer like this... I CANNOT MOVE OR ACKNOWLEDGE THIS ALERT!!!!!! In the image I provided, I am trying to right click on something in the system tray but I am NOT able to

See the image