Rob Barrett's community posts

Please, read this if your license key doesn't work after upgrade

Rob Barrett, User (Posts: 76)

Mar 08, 2021 1:19:48 pm EST

It is a shame that Remote Utilities loyal and original pro licensees, if I understood this correctly, will have to upgrade and purchase this for version 7 viewer on a regular basis. We have been waiting for Linux and MAC host software for a couple of years as well.... What gives? Did I assume incorrectly?

Problem with existing hosts on new server

Rob Barrett, User (Posts: 76)

Jan 27, 2021 11:43:40 am EST

Support level: Pro

I created a new windows server on AWS and installed the rut server software and I created a new host install package to reflect the server name instead of the DNS. What is the best way to retain the address book structure so that when imported to the new server, the remote hosts will see and reconcile the settings on the new server?

When some clients download and run

Rob Barrett, User (Posts: 76)

Dec 11, 2020 3:45:25 pm EST

Support level: Pro

When trying to do either a "Remote Install" or the client downloads and runs the exe file from my website some of the anti-virus software picks it up as a possible threat and wants the customer to either quarantine it or allow it. Is there something you all can do or contact the anti-virus companies so that they can add the signature exemption into their definition file updates?

This authorization method not enabled in remote host settings

Rob Barrett, User (Posts: 76)

Dec 09, 2020 12:49:46 pm EST

Support level: Pro

It is checked.. Should I uncheck it?

This authorization method not enabled in remote host settings

Rob Barrett, User (Posts: 76)

Dec 09, 2020 11:46:07 am EST

Support level: Pro

The rut server is also the auth server. The settings I have for the host and the viewer is set to single password for authentication

This authorization method not enabled in remote host settings

Rob Barrett, User (Posts: 76)

Dec 09, 2020 9:58:03 am EST

Support level: Pro

I am using viewer 6.10.10.0 on Win 7 pro and the host is 6.10.10.0 on Win 7Pro (I have completed the TLS reg fix on both viewer and host). The RUT Server is 2.8.2.0 The authorization method on the host and the viewer is set to single password but I am still getting this message. The host in the viewer has a caution sign that says there is "a newer version of the host available" but when I look at the settings on the host, it shows 6.10.10.0.