OK, I figured this out..... I am running the RUT server on Server 2008R2. It seems as though once I stop and restart the services on the RUT server, I can then, click on any host in the viewer. If the Rut server sits dormant for any amount of time, I have to go back and restart the service on the server before it will allow me to remote in to a host.
It is a shame that Remote Utilities loyal and original pro licensees, if I understood this correctly, will have to upgrade and purchase this for version 7 viewer on a regular basis. We have been waiting for Linux and MAC host software for a couple of years as well.... What gives? Did I assume incorrectly?
I created a new windows server on AWS and installed the rut server software and I created a new host install package to reflect the server name instead of the DNS. What is the best way to retain the address book structure so that when imported to the new server, the remote hosts will see and reconcile the settings on the new server?
When trying to do either a "Remote Install" or the client downloads and runs the exe file from my website some of the anti-virus software picks it up as a possible threat and wants the customer to either quarantine it or allow it. Is there something you all can do or contact the anti-virus companies so that they can add the signature exemption into their definition file updates?
I am using viewer 188.8.131.52 on Win 7 pro and the host is 184.108.40.206 on Win 7Pro (I have completed the TLS reg fix on both viewer and host). The RUT Server is 220.127.116.11 The authorization method on the host and the viewer is set to single password but I am still getting this message. The host in the viewer has a caution sign that says there is "a newer version of the host available" but when I look at the settings on the host, it shows 18.104.22.168.