Rob Barrett's community posts

Hidden Install

Rob Barrett, User (Posts: 92)

Sep 09, 2022 10:11:57 am EDT

Support level: Pro

Rob Barrett wrote:

What are the steps to create an exe with a silent install?

SILENT

Hidden Install

Rob Barrett, User (Posts: 92)

Sep 09, 2022 9:59:49 am EDT

Support level: Pro

What are the steps to do an exe with a hidden install?

Windows 10 / 11 issue with installing agent

Rob Barrett, User (Posts: 92)

May 28, 2022 9:09:23 pm EDT

Support level: Pro

Pauline wrote:

Hello Rob,

Thank you for your message.

Could you please clarify if you mean running Agent or installing Host? Please note that Agent is a no-install module for spontaneous support, i.e. it does not require installation or administrative privileges and can be run by a regular user.

Looking forward to your reply.

Sorry... Installing Host is getting blocked by Windows 10/11

Windows 10 / 11 issue with installing agent

Rob Barrett, User (Posts: 92)

May 27, 2022 10:36:53 am EDT

Support level: Pro

On many occasions, I have had my clients download the signed agent I created only to find that windows blocked the install.. I have to install it through an administrator CMD prompt....... ????

Problem after upgrading to 7.1.1 viewer and 3.2 server

Rob Barrett, User (Posts: 92)

Jan 07, 2022 3:01:48 pm EST

Support level: Pro

Conrad Sallian wrote:

Hi Rob,

I have responded via the ticket.

OK, I figured this out..... I am running the RUT server on Server 2008R2. It seems as though once I stop and restart the services on the RUT server, I can then, click on any host in the viewer. If the Rut server sits dormant for any amount of time, I have to go back and restart the service on the server before it will allow me to remote in to a host.

Problem after upgrading to 7.1.1 viewer and 3.2 server

Rob Barrett, User (Posts: 92)

Jan 07, 2022 9:57:05 am EST

Support level: Pro

After upgrading viewer to 7.1.1.0 and 3.2 server, I can't connect to existing hosts in address book

Please, read this if your license key doesn't work after upgrade

Rob Barrett, User (Posts: 92)

Mar 08, 2021 1:19:48 pm EST

Support level: Pro

It is a shame that Remote Utilities loyal and original pro licensees, if I understood this correctly, will have to upgrade and purchase this for version 7 viewer on a regular basis. We have been waiting for Linux and MAC host software for a couple of years as well.... What gives? Did I assume incorrectly?

Problem with existing hosts on new server

Rob Barrett, User (Posts: 92)

Jan 27, 2021 11:43:40 am EST

Support level: Pro

I created a new windows server on AWS and installed the rut server software and I created a new host install package to reflect the server name instead of the DNS. What is the best way to retain the address book structure so that when imported to the new server, the remote hosts will see and reconcile the settings on the new server?

When some clients download and run

Rob Barrett, User (Posts: 92)

Dec 11, 2020 3:45:25 pm EST

Support level: Pro

When trying to do either a "Remote Install" or the client downloads and runs the exe file from my website some of the anti-virus software picks it up as a possible threat and wants the customer to either quarantine it or allow it. Is there something you all can do or contact the anti-virus companies so that they can add the signature exemption into their definition file updates?

This authorization method not enabled in remote host settings

Rob Barrett, User (Posts: 92)

Dec 09, 2020 12:49:46 pm EST

Support level: Pro

It is checked.. Should I uncheck it?

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