I'm new to Remote Utilities and testing for use in my managed services business. When I tried to run the agent after customizing according to this article, Norton Antivirus is blocking the agent - It says that an intrusion attempt by server.remoteutilities.com was blocked. It does not give me an option to allow.
Does anybody know if there is anything I can do so that I can use this to support my clients?
Unfortunately, modern antivirus software is incapable of distinguishing between good and bad software. They prefer to be on the safe side and block just everything which even remotely resembles an "intrusion attempt". They couldn't care less about the fact that their "detections" wreak havoc on the work and infrastructure of their own customers.
I recommend that you use this form on the Symantec website to report the issue. We will send a false positive report through that form too. The more reports they receive the better chance that they fix this false positive issue sooner.
I'm also seeing an error message that reads "Cannot send e-mail message.
This is expected in this case because Norton blocks the URL that points to the mailsend php script on our website. The Agent/Host cannot get a response from the site and notifies the user (you) that it cannot send an email.