Hello,
Thank you for your message.
Unfortunately, we couldn't reproduce the issue - I have just tried updating Viewer of version 6.10.10.0 to the latest version 7.0.1.0 via the
Self-Update feature and it worked as expected, i.e. Viewer of the latest version was launched right after it finished updating and I'm able to run Viewer from its desktop icon or the respective icon in the Windows Start menu.
Perhaps, the issue might have been caused by some antivirus/firewall activity. Could you please, try the following and see if this helps to resolve the issue?
1. Fully exit the Viewer
File -> Exit.
2. Locate the file
config_4.xml in the
C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the file "config_4.xml" from the folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action. However, you will need to register Viewer with your license key once again.
In addition, if you have any antivirus/firewall software running on the Viewer machine, please try adding your Viewer installation folder to the exception list as described
here.
Please let me know if this helped to resolve the issue.