RR B's community posts

Pauline,
Thanks for having your developers take a look.

Could you please give me access to the Android RU Viewer version before 12.7.1?
If I could re-install the previous version and if it runs without crashing, it would eliminate my hardware as the problem. Might be a useful troubleshooting exercise.

-Richard

Here is a link on my Google Drive to a screenshot video where I click on the RU icon, the RU logo flashes, and returns to the Android launch screen. I click on the RU icon again, and Android reports "Remote Utilities keeps stopping".

Hope this helps with troubleshooting.

https://drive.google.com/file/d/1k4eet3hiKi7dob3Mf8u0a1p3wJpKa9Dj/view?usp=drive_link
(I tried to attach the video to this post, but the upload kept saying "error saving the file")

-Richard

My Motorola G7 Play is not upgradable beyond Android 10.
The Google Play Store says the Android Viewer 12.7.1 is compatible with Android 6 and greater, and that it is compatible with Motorola Moto G(7) Play.

Is there any way I could get a copy of the RU Android Viewer version prior to 12.7.1 and reload it? That version worked perfectly for me.

Thanks,
-Richard

I've already tried uninstalling/reboot/reinstalling Android Viewer with no success. Also tried clearing cache and user data.

-Richard

My installed Android Remote Utilites Viewer was updated to version 12.7.1 in mid September, 2024. After the update, Viewer briefly displays the Remote Utilities logo screen when launched, but then reverts back to the Android home screen from which it was launched (launch fails). If a Viewer launch is attempted a second time, the same logo screen briefly appears and Android reports "Remote Utilities keeps stopping".
The unsuccessful launch/crash started happening right after the version 12.7.1 update. Worked fine in previous version. I'm using a Motorola Play G7 with Android 10.

I had a similar issue in the past when a new version of the Android Viewer was released.

Can anyone confirm that this is a new version bug and if it is being addressed?

Thanks,
-Richard

Thanks so much for your quick reply.
I tried removing config_4.xml; did not work.
I tried temporarily disabling both antivirus and firewall; did not work.

I have installed Viewer 7.0.1.0 over 6.10.10.0 on several other machines (Windows 7 and Windows XP) on the same network, and all of these other machines run Viewer 7.0.1.0 with no problems.

This may be a clue:
I noticed that on the one machine (Windows 7) where Viewer 7.0.1.0 will not run, Windows File Explorer displays the rutview.exe file with a blue and yellow User Access Control (UAC) shield (see attached picture).

The machines where Viewer 7.0.1.0 runs with no problem do not display this symbol (see attached picture).

I tried running rutview.exe as an administrator, but that had no effect (I'm logged on as an administrator anyway).

Do you have any other suggestions to try?

That fixed the issue, thanks!

After installing Viewer 7.0.1.0 over Viewer 6.10.10.0, Viewer will not launch. Clicking on the Viewer icon produces no response whatsoever, not even an error message. I've tried launching directly by clicking on the executable (rutview.exe) and tried launching Viewer 7.0.1.0 in Safe Mode, both with the same result.

When I uninstall 7.0.1.0 and reinstall 6.10.10.0, Viewer launches with no problem.

Why does 6.10.10.0 run without issue but 7.0.1.0 won't even launch?

Using latest version of Android RU Viewer and latest version of RU Host, I'm getting "Access violation at address 82367224, accessing address 408FFFFC" error whenever I attempt to edit the "Caption" field in the Properties section of the computer to which I'm trying to connect. The "Caption" field is populated by the remote computer's Internet-ID by default (i.e. Caption field and Internet-ID fields initially contain the same values), and I only get the error when the value of the Caption field is changed from the default value to a text value representing the remote computer's description. Before changing the Caption field, I can connect to the remote computer with no problem.
I've tried clearing the RU Viewer app cache and user data, and deleting and re-installing the Android RU Viewer app.
I've observed this behavior over several years through several different RU versions and Android operating system versions (currently Android 10). Works great for a while, even when changing the Caption field, then all of a sudden start getting the Access Violation error, all remote computer ID's and properties get wiped out, but still can access remote computers if Internet-IDs are re-entered and Caption field is left with the Internet-ID default value in the Caption field.
How can this be resolved?

After installing v. 11.29.2,  RU Mobile crashes with the errors shown in the attached screenshots.
I can start RU Mobile running, but when I enter a remote address and try to connect, I get either one of the two error messages followed by being returned to the Android OS home screen. I'm running Android 4.4.4 on a Motorola Droid Mini, and have not had any problems connecting with a remote session until now (I've been using it successfully for several years). Rebooting the phone and uninstalling/reinstalling RU Mobile does not help.