Hi I upgraded yesterday. A new (worldmap) waiting screen opens, that's ok. But RU viewer doesn't remember it last settings and keeps on opening in a small window. Tried all four options in properties, connection, remote screen, mode. Can't find the right box for full screen
Unfortunately, we couldn't reproduce the issue - Viewer opens the Full Control and View window in the same view mode (i.e. Stretch, Fullscreen, etc.) that was set during the previous remote session. The issue might be occurring if the Viewer configuration file was somehow corrupted by some antivirus or firewall software, or if there are some issues with writing to the configuration file. Please, try the following: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 3. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. However, you will need to register your Viewer with a license key once again. To do so, please follow this tutorial. 4. Run the Viewer and see if the issue persists when connecting to a remote Host.
I deleted the config_4.xml but the issue, a small window upper left, about a quarter size of the total screen, still remains. The good news is that I found the solution to maximize this window. When you click on the viewer icon on the taskbar, it stretches to full screen. :-) I hope this answer helps others too. Best regards, René
I have exactly the same problem as Rene. I have tried from to different PC's and connecting to different PC's - allways start in a little window upper left. As Rene tells, you can click on the little icon in the Processline, that will open full screen. Pressing F12 will alternatively move you through the different settings. This must be a program bug.
Could you please provide us a few screenshots that would demonstrate the issue? You can post screenshots here (please make sure to hide any sensitive information) or send them to firstname.lastname@example.org. In addition, please clarify if you've updated both Host and Viewer to the same 18.104.22.168 version? Also please let us know what OSs are running on the Viewer machines where the issue occurs?
I'm running 7.0.01 on both ends under windows 10 pro 20H2 build 19042.746. Now it seems it's getting full screen after pressing on any area at the taskbar here. I use screenpresso for screen dumps normally. It works! Except when opening the RU viewer. Sorry!
I have found out why this happens! I had in Viewer selected 'Tabbed View', as I cleared this, the Remote machine opens as expected in full screen. When I select tabbed viewing again the error comes back.
Tabbed view is toggled in the Viewer under Tools/Options/Remote Screen