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RU on windows 2k12 not working
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Salam ELIAS,
User (Posts: 11)
Jan 29, 2014 3:48:19 pm EST
Support level: Free or trial
Hi I am new to RU. Yesterday, I setup the host on a win 8.1 (unchecking integrate with firewall) and was able to connect to it from another laptop using internet identity. I also setup the host on a windows 2012 server but not able to connect to it. I followed all necessary instruction I found in this forum, opened the inbound and outbound ports but it did not help. I then disabled completely the firewall which di not help neither. I always have a grey ball on the tray icon. I checkec the log, I see a recurring 96 error code as follows which I am not able to find and explanation on this site, thanks for your help
2014-01-29 22:12:26:08596 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:13:41:94096 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:14:57:75796 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:16:13:49796 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:17:29:23396 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:18:45:14996 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:20:01:10396 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:21:16:84796 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:22:32:72296 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:23:48:56396 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:25:04:32696 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:26:20:01596 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:26:50:10663 Exception : Microsoft MSXML is not installed (DOMException).--- Stack list (002A3474){rutserv.exe } [006A4474] Unknown function at TMethodImplementationIntercept + $238EA4 (0029E0B4){rutserv.exe } [0069F0B4] Unknown function at TMethodImplementationIntercept + $233AE4 (002ACC04){rutserv.exe } [006ADC04] Unknown function at TMethodImplementationIntercept + $242634 (002AD471){rutserv.exe } [006AE471] Unknown function at TMethodImplementationIntercept + $242EA1 (002AFA27){rutserv.exe } [006B0A27] Unknown function at TMethodImplementationIntercept + $245457 (00337045){rutserv.exe } [00738045] Unknown function at TMethodImplementationIntercept + $2CCA75 (00336849){rutserv.exe } [00737849] Unknown function at TMethodImplementationIntercept + $2CC279 (00493686){rutserv.exe } [00894686] Unknown function at TMethodImplementationIntercept + $4290B6 (0022DC37){rutserv.exe } [0062EC37] Unknown function at TMethodImplementationIntercept + $1C3667 (000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D (00008EA0){rutserv.exe } [00409EA0] 2014-01-29 22:26:50:12163 Exception : Microsoft MSXML is not installed (EOleException).--- Stack list (002ACC07){rutserv.exe } [006ADC07] Unknown function at TMethodImplementationIntercept + $242637 (0000CEFC){rutserv.exe } [0040DEFC] (002ACC07){rutserv.exe } [006ADC07] Unknown function at TMethodImplementationIntercept + $242637 (002AD471){rutserv.exe } [006AE471] Unknown function at TMethodImplementationIntercept + $242EA1 (002AFA27){rutserv.exe } [006B0A27] Unknown function at TMethodImplementationIntercept + $245457 (00337045){rutserv.exe } [00738045] Unknown function at TMethodImplementationIntercept + $2CCA75 (00336849){rutserv.exe } [00737849] Unknown function at TMethodImplementationIntercept + $2CC279 (00493686){rutserv.exe } [00894686] Unknown function at TMethodImplementationIntercept + $4290B6 (0022DC37){rutserv.exe } [0062EC37] Unknown function at TMethodImplementationIntercept + $1C3667 (000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D (00008EA0){rutserv.exe } [00409EA0] 2014-01-29 22:26:51:82463 Exception : Microsoft MSXML is not installed (DOMException).
2014-01-29 22:12:26:08596 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:13:41:94096 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:14:57:75796 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:16:13:49796 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:17:29:23396 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:18:45:14996 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:20:01:10396 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:21:16:84796 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:22:32:72296 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:23:48:56396 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:25:04:32696 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:26:20:01596 Internet-ID ErrorCode <> 0Error code: 1 2014-01-29 22:26:50:10663 Exception : Microsoft MSXML is not installed (DOMException).--- Stack list (002A3474){rutserv.exe } [006A4474] Unknown function at TMethodImplementationIntercept + $238EA4 (0029E0B4){rutserv.exe } [0069F0B4] Unknown function at TMethodImplementationIntercept + $233AE4 (002ACC04){rutserv.exe } [006ADC04] Unknown function at TMethodImplementationIntercept + $242634 (002AD471){rutserv.exe } [006AE471] Unknown function at TMethodImplementationIntercept + $242EA1 (002AFA27){rutserv.exe } [006B0A27] Unknown function at TMethodImplementationIntercept + $245457 (00337045){rutserv.exe } [00738045] Unknown function at TMethodImplementationIntercept + $2CCA75 (00336849){rutserv.exe } [00737849] Unknown function at TMethodImplementationIntercept + $2CC279 (00493686){rutserv.exe } [00894686] Unknown function at TMethodImplementationIntercept + $4290B6 (0022DC37){rutserv.exe } [0062EC37] Unknown function at TMethodImplementationIntercept + $1C3667 (000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D (00008EA0){rutserv.exe } [00409EA0] 2014-01-29 22:26:50:12163 Exception : Microsoft MSXML is not installed (EOleException).--- Stack list (002ACC07){rutserv.exe } [006ADC07] Unknown function at TMethodImplementationIntercept + $242637 (0000CEFC){rutserv.exe } [0040DEFC] (002ACC07){rutserv.exe } [006ADC07] Unknown function at TMethodImplementationIntercept + $242637 (002AD471){rutserv.exe } [006AE471] Unknown function at TMethodImplementationIntercept + $242EA1 (002AFA27){rutserv.exe } [006B0A27] Unknown function at TMethodImplementationIntercept + $245457 (00337045){rutserv.exe } [00738045] Unknown function at TMethodImplementationIntercept + $2CCA75 (00336849){rutserv.exe } [00737849] Unknown function at TMethodImplementationIntercept + $2CC279 (00493686){rutserv.exe } [00894686] Unknown function at TMethodImplementationIntercept + $4290B6 (0022DC37){rutserv.exe } [0062EC37] Unknown function at TMethodImplementationIntercept + $1C3667 (000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D (00008EA0){rutserv.exe } [00409EA0] 2014-01-29 22:26:51:82463 Exception : Microsoft MSXML is not installed (DOMException).
Salam ELIAS,
User (Posts: 11)
Jan 29, 2014 3:49:22 pm EST
Support level: Free or trial
sorry the error table messaed everyhting, here is 1 line of the table :
2014-01-29 22:12:26:08596 Internet-ID ErrorCode <> 0Error code: 1
2014-01-29 22:12:26:08596 Internet-ID ErrorCode <> 0Error code: 1
Conrad Sallian,
Support (Posts: 3061)
Jan 30, 2014 4:35:03 pm EST
Hello Salam,
Sorry for the late reply.
If the Host's icon has a grey circle it means that the Host cannot establish outbound connection to a mediation server. Please, check this KB article https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/
Sorry for the late reply.
If the Host's icon has a grey circle it means that the Host cannot establish outbound connection to a mediation server. Please, check this KB article https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/
Salam ELIAS,
User (Posts: 11)
Jan 31, 2014 2:46:24 am EST
Support level: Free or trial
Thanks Conrad, I have already followed instructions in this Kb, even I turned off windows 2012 firewall but still the circle is grey and getting the 96 error code in the log. I even stopped the windows firewall service in the services panel but it did not help.
Conrad Sallian,
Support (Posts: 3061)
Jan 31, 2014 11:04:25 am EST
Salam,Salam ELIAS wrote:
Thanks Conrad, I have already followed instructions in this Kb, even I turned off windows 2012 firewall but still the circle is grey and getting the 96 error code in the log. I even stopped the windows firewall service in the services panel but it did not help.
Can you please zip the log files and send it over to support@remote-utilities.com?
Thanks.
Douglas Zimmer,
User (Posts: 1)
Jun 06, 2014 10:50:39 am EDT
Support level: Free or trial
Conrad I am getting the same error a Salam ( Internet-ID ErrorCode <> 0Error code: 1). Can you please tell how to fix this error. I can get a new Internet-ID but it is a gray circle always.
System Info:
Windows Server 2008 R2 64bit - Service Pack 1.
No firewall enabled
No antivirus installed
System Info:
Windows Server 2008 R2 64bit - Service Pack 1.
No firewall enabled
No antivirus installed
Anton Kalugin,
User (Posts: 209)
Jun 06, 2014 5:11:11 pm EDT
Support level: Free or trial
Hello Douglas,
Thank you for your message.
Could you please perform the following steps:
1. Uninstall Host.
2. Delete %AppData%\Remote Utilities Files folder.
3. Delete HKEY_LOCAL_MACHINE\SYSTEM\Remote Manipulator System folder from your Registry.
4. Reboot your computer.
5. Install Host from that MSI.
6. Reboot your computer.
7. Generate new ID.
Looking forward to your reply.
Thank you for your message.
Could you please perform the following steps:
1. Uninstall Host.
2. Delete %AppData%\Remote Utilities Files folder.
3. Delete HKEY_LOCAL_MACHINE\SYSTEM\Remote Manipulator System folder from your Registry.
4. Reboot your computer.
5. Install Host from that MSI.
6. Reboot your computer.
7. Generate new ID.
Looking forward to your reply.
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