Community

« Back to Trent's community posts

CONFUSED ABOUT INSTALLATION

Links used in this discussion

KELLY CUNNINGHAM, User (Posts: 1)

Jan 14, 2019 10:50:57 am EST

Support level: Free or trial

I want to install this program so my computer can connect to a desktop. Would the desktop be the host?

Conrad Sallian, Support (Posts: 2979)

Jan 16, 2019 4:40:07 am EST

Hello Kelly,

Yes, the remote computer which you want to access should have Host installed. The computer you work from should have Viewer installer.

https://www.remoteutilities.com/support/docs/host/
https://www.remoteutilities.com/support/docs/viewer/

Steen Kristiansen, User (Posts: 2)

Feb 03, 2019 5:14:59 pm EST

Support level: Free or trial

When I install the viewer, this image appears and cannot be deleted.

Attached Files

Conrad Sallian, Support (Posts: 2979)

Feb 04, 2019 9:43:38 am EST

Hello Steen,

Thank you for your message. Couple of questions:

1. Do you use the latest version of the program? The latest version as of this writing is 6.10.3.0.

2. What actions produced this result? Can you reproduce this issue again?

Looking forward to your reply.

Steen Kristiansen, User (Posts: 2)

Feb 04, 2019 4:20:14 pm EST

Support level: Free or trial

Hallo Conrad

I have found out:
Delete the file config_4 in app. data and install again.

Conrad Sallian, Support (Posts: 2979)

Feb 04, 2019 4:23:08 pm EST

Hi Steen,

Yes, that works as a workaround. I was just hoping that if it was a bug we could find a cause and possibly fix it :)

Anyway, let us know if you need any assistance in the future.

Thanks.

Submit a reply

^* Website time zone: America/New_York (UTC -4)