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Printing issue on viewer
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Links used in this discussion
David Brams,
User (Posts: 6)
Jul 13, 2016 3:22:19 pm EDT
Support level: Free or trial
When I go to print as a Viewer, the screen says processing, but the new window with the page to print never shows up. The Remote Utilities Printer is installed. This only happens when I am opening up a document that is on the host computer - the printing works when I open up a document on the viewer computer.
Conrad,
Support (Posts: 3068)
Jul 13, 2016 6:35:54 pm EDT
Hello David,
Please, close/exit the Viewer and run it "As administrator" . Let me know if that works.
Please, close/exit the Viewer and run it "As administrator" . Let me know if that works.
David Brams,
User (Posts: 6)
Jul 13, 2016 6:55:28 pm EDT
Support level: Free or trial
Not sure how to open viewer as administrator.
Conrad,
Support (Posts: 3068)
Jul 13, 2016 8:25:02 pm EDT
David Brams,
User (Posts: 6)
Jul 14, 2016 9:07:33 am EDT
Support level: Free or trial
Ran as administrator. Same problem. Can print pages that i open on my computer - but if I open a file on the host computer, when I go to print, it just says "processing", but never goes to the window that shows the page to print.
David Brams,
User (Posts: 6)
Jul 15, 2016 6:31:40 am EDT
Support level: Free or trial
Please reply ... this is a serious problem for me.
Conrad,
Support (Posts: 3068)
Jul 15, 2016 6:46:49 am EDT
Hi David,
Sorry for the late reply. Could you please check Settings for Host -> Security -> Advanced -> Modes tab and make sure that you have "Remote Printing" enabled there.
Sorry for the late reply. Could you please check Settings for Host -> Security -> Advanced -> Modes tab and make sure that you have "Remote Printing" enabled there.
David Brams,
User (Posts: 6)
Jul 15, 2016 7:00:21 am EDT
Support level: Free or trial
Remote printing is checked enabled. Again, I am able to print anything in my files, or off the internet. It is only a file that is stored on the host computer that is the problem.
Conrad,
Support (Posts: 3068)
Jul 15, 2016 1:15:32 pm EDT
David,
One more question - what RU version do you have installed? Is it the latest 6.3.0.6 on both sides (Viewer and Host)?
One more question - what RU version do you have installed? Is it the latest 6.3.0.6 on both sides (Viewer and Host)?
David Brams,
User (Posts: 6)
Jul 15, 2016 1:26:56 pm EDT
Support level: Free or trial
Both settings are 6.3.0.6 - viewer and host.
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