Jeremy C, User (Posts: 10)
Jun 16, 2015 2:07:41 am EDT
Conrad Sallian, Support (Posts: 2979)
Jun 16, 2015 7:09:15 am EDT
We have a dedicated knowledge base /troubleshooting article with possible causes and solutions. See Internet ID connection not working.Set up the Host with default internet iD for connection. I can add the host to my Viewer but could not connect to it.
A possible reason why you couldn't connect with the default ID server is that either on the Host side and/or on the Viewer side the perimeter firewall or ISP blocked outgoing access (i.e. port) to our primary ID server.However, I spent about 30-60mins before I could get a connection through. I needed both RUServer and Host to be on same PC. Reading the manuals and trying all sorts of port forwarding and connections.
You can take a look at Ports used by Remote Utilities. This way you will know where to look if you have any connectivity issues. Oftentimes, blocked ports is the primary reason why there is no connectivity.Now I'm more confident of what RU needed, I installed host for internet iD via default RU servers. It worked (dont know what happen when I first tried).
Speed and performance may vary from tool to tool and across different environments. Also, some manufacturers use a trick - the color depth and other options/settings that influence performance are adjusted automatically depending on your connection speed, so you perceive a better speed as compared with a tool that doesn't have such auto-adjuestment. Remote Utilities doesn't. But you can change performance option manually, see this article.Only snag is speed of screen draw. [censored] is fastest then tv. RU is similar to VNC/ms RDP.
I guess when more users contribute some funds to RU, they will improve.
Thank you. Our paradigm is not to make the tool look fancy but to make it do its job :) Although, interface and usability also matter.In summary, Remote Utilities is a great replacement. To be honest and not in anyway downgrading RU's usability, RU is akin to an early 2000 app in its look and feel. BUT everything works, I say works with a caveat that in any software app there are bugs and incompatibilities depending on how clean the machine is, its installed on.
It is time for me to ask for a pay raise :)Oh I must add this, from answers (he gave to me)and his reply in this forum, Conrad Sallian as compared to the other tech support of the other remote logins apps, is Right-on the ball with answers to questions. He is polite without being arrogant about his knowledge and respectful of other users skills and knowledge.
Thank you! Still, everyone can use a free license without a donation , no problem. We only ask everyone not to break the EULA and purchase the commercial license when they go beyond the free license limits.As much as I like free stuff, as they say on torrents, please seeeed. For RU, PLEASE pay some money so we would have a greater product then [censored] . If you are using free licence consider making a donation. We are techies charging money for our time, reciprocate a portion to RU as well.
isth, User (Posts: 7)
Jun 18, 2015 1:51:47 am EDT
Conrad Sallian, Support (Posts: 2979)
Jun 18, 2015 6:13:28 am EDT
Jeremy C, User (Posts: 10)
Jun 18, 2015 10:38:55 pm EDT
And since RU is generous (FREE ), everything is OK when I install our own RU Server.Currently, our intermediary servers are optimized for the US and Canada, but we'll expand our geography soon.
Wholly support your request, let me know your presidents email
Conrad Sallian, Support (Posts: 2979)
Jun 19, 2015 6:28:33 am EDT
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