Community

Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

adding connections directly to the viewer

Jeremy C, User (Posts: 10)

Jan 23, 2019 7:42:10 pm EST

Hi Conrad,
I have looked at 3. but have not implemented it since I am the only "agent". Most of the time I do copy/paste and edit some settings. Thanks your suggestion, will try.

On this sub-subject - a modified host file is too large for email. It would be nice if it could upload it to this support area. Since we have to login to this forum and able to upload pics (which are appreciably larger), then we could get a "private" shareable link for new host to download and install.

Also another sub-subject, the Agent download is not very visible to a new user without much hand-holding. Trying to tell an non-computer literate person to click on Host then click on Agent is too inundating when the user we are trying to support is already having issues with their pc. Would be very much helpful if the Agent download is its own download icon.

Win 10 Start menu open slows down RU

Jeremy C, User (Posts: 10)

Jan 23, 2019 7:12:56 pm EST

Hi Conrad,
I like your reply, in theory.
I have used RU for some years now. Have explored and exhausted all sorts of speed mitigation issues.
The two that plagues RU, even now with the current version are 1.Windows lock screen login and 2. Windows Start menu.
There are news that MS may do away with Live Tiles, here's hoping.
I have also bypassed this by installing classic shell start menu. Most customers are happy with that because they have been familiar and comfortable with the old style start menu.
Its a minor issue to me, but may not be to other RUsers.

I really do want RU to be a GREAT challenge to tv that corporations would pay, for your r&d. Its a catch22 tho.
Edited:Jeremy C - Jan 23, 2019 7:14:37 pm EST

Direct connect arbitration

Jeremy C, User (Posts: 10)

Jan 22, 2019 10:38:06 pm EST

Hi Max,
This may be old now, but if I may provide my 2cents.
I have made host2host direct connections due to non-attendance equipment monitoring PCs.
Host1 is direct connected to Host2.
Host 1 and Host2 is also on an iD server (in the company's server) for me to connect to it for iTSupport from internet.
If I want to I can do a direct connection into Host2 as well.

I did this because previous version of RU is slow, so I want to bypass any servers or internet speed issues. However, doing this requires port forwards.

RU cascades, I just found out reading this post.
I have been running RU iD Server on host machines. Then I only do 1 port forward and then its an internal LAN connection between server and hosts. Server on host is invisible to the server host user. It does not slow it down in anyway, caveat, dependencies on good LAN switching/wifi equipment.

adding connections directly to the viewer

Jeremy C, User (Posts: 10)

Jan 22, 2019 10:14:01 pm EST

Hi Conrad,
Could Host send this via the viewer tunnel back to viewer?
OOOPs. I just realised that new agent/host cannot tunnel to viewer unless connected.
BUT
if Viewer connects to new agent/host, then it could potentially push its iD to Auto add to viewer via icon on host side menu.
Edited:Jeremy C - Jan 22, 2019 11:17:11 pm EST

Win 10 Start menu open slows down RU

Jeremy C, User (Posts: 10)

Jan 22, 2019 10:09:19 pm EST

I try as much as possible not to do it but sometime have no other choice but to click on Windows 10 Start menu. Then everything slows down till point of stalling, especially if host has a couple of live tiles running.
Its a funny issue tho, stalling does not occur if there is animation/video in browser. It does slow down the responds for RU but does not stall/hang like Win10 Start menu.

File Transfer and Mapped Drives

Jeremy C, User (Posts: 10)

Jan 22, 2019 9:59:53 pm EST

Me too, ( I have worked around this issue but would like it to be solved ). Note: All RU apps latest version.
Mapped drives issue - not displayed/accesible.
Suggestion, put an icon for Network Folders like tv.

Is there a Host api?

Jeremy C, User (Posts: 10)

Jun 18, 2015 10:46:28 pm EDT

Exploring that option.  ;)

Coming from logmein n teamviewer

Jeremy C, User (Posts: 10)

Jun 18, 2015 10:38:55 pm EDT

Have had support conversations with Conrad and also his reply to Isth.

My issue with default Server for Internet Connection iD is I am in Australia. And since we are an island DOWNUNDER somewhere in the neaderthal, the undesea interlink is oversaturated. Internal (aus network) is slow with SKYHIGH bandwidth cost.

Also this explains my situation

Currently, our intermediary servers are optimized for the US and Canada, but we'll expand our geography soon.

And since RU is generous (FREE  :D  :D ), everything is OK when I install our own RU Server.

Very happy chappy for now..  8)

It is time for me to ask for a pay raise :)

Wholly support your request, let me know your presidents email  ;)
Edited:Jeremy C - Jun 18, 2015 10:42:14 pm EDT

Is there a Host api?

Jeremy C, User (Posts: 10)

Jun 16, 2015 4:50:43 am EDT

Is there or will there be or can we put into nice to have - a Host/Viewer/Server api.

Coming from logmein n teamviewer

Jeremy C, User (Posts: 10)

Jun 16, 2015 2:07:41 am EDT

As an IT Engineer, coming from  [censored] (paid subs) and [censored] (going to pay but too expensive), I must say that this is a great Remote Utility.

However, I had a little issue when I first tried it.
1. Set up the Host with default internet iD for connection. I can add the host to my Viewer but could not connect to it. Everytime I double click to connect, icon would change to hourglass and then return to offline. After about an hour scouring the manuals and this forum, trying everything, I gave up. Uninstalled via RevoUninstaller to completely ERADICATE it from mine and the remote PC.

2. I then installed google desktop and was quite satisfied BUT I could not create Groups or provide access to another user. But that got me out of  [censored] and tv for time being.

3. Spent another two 12hr days researching and finally testing Zoho and Splashtop. There were issues. Their tech was unfriendly with no sense of pride/knowledge in the answers they provide. Its just a job for them.

4. 3rd day a fellow IT dev call to say he has a problem with a mutual client. He is also moving away from  [censored] and tv.

I then decided to give RU another go. This time installing the RUServer to get local internet iD.

However, I spent about 30-60mins before I could get a connection through. I needed both RUServer and Host to be on same PC. Reading the manuals and trying all sorts of port forwarding and connections.

Manuals as far as manulas go, even on RU, I guess it needs more time and thought put into it in writing from a third perspective and not the developer.

Tried all sorts of combinations. Once I knew what RU wanted, its plain sailing. I then proceeded to install a few hosts. Even tried installing a host on another server from another branch located in another suburb. It all went well. Had enough for the day.

Today spent another 4 hours on it (or rather through it) because client had an issue with their emails. Used the file transfer option. I must say its better than tv because it allowed me to perform without actually needing to remote into the host. This helps to cut down internet bandwidth.

Now I'm more confident of what RU needed, I installed host for internet iD via default RU servers. It worked (dont know what happen when I first tried).

As a tech, I'm old-skool. Customer service comes first and I do not like a lot of junk on clients PC. If I am going to run a software on it for my benefit, in this case remote login, I'd prefer as small a footprint as possible. Tv had a bigger footprint than  [censored] . Tv's interface is ugly. logmein's interface is clean.

RU's interface is even cleaner, not modern but clean.

Only snag is speed of screen draw.  [censored] is fastest then tv. RU is similar to VNC/ms RDP.
I guess when more users contribute some funds to RU, they will improve.

In summary, Remote Utilities is a great replacement. To be honest and not in anyway downgrading RU's usability, RU is akin to an early 2000 app in its look and feel. BUT everything works, I say works with a caveat that in any software app there are bugs and incompatibilities depending on how clean the machine is, its installed on.

To me functionality is more important than looks. So kudos to RU.

Oh I must add this, from answers (he gave to me)and his reply in this forum, Conrad Sallian as compared to the other tech support of the other remote logins apps, is Right-on the ball with answers to questions. He is polite without being arrogant about his knowledge and respectful of other users skills and knowledge.

So for those of you coming from  [censored] and tv, RU may be your answer. Functionality and price is right, one off with 40% off upgrades, this is a great loyalty discount. You don't get that with others. :D 8)

As much as I like free stuff, as they say on torrents, please seeeed. For RU, PLEASE pay some money so we would have a greater product then  [censored] . If you are using free licence consider making a donation. We are techies charging money for our time, reciprocate a portion to RU as well.

Happy remoting.. :)
Edited:Jeremy C - Jun 16, 2015 2:11:11 am EDT
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.