Community

Horrendous response times

Links used in this discussion

Snowbound, User (Posts: 15)

Jul 22, 2026 4:19:16 pm EDT

Using 7.8.4.0 of the viewer and 7.8.4.0 and the response is horrendous. I click on something that causes a UAC popup I click on the accept and there is at least a 5 second delay before I see a response from the remote system.

The remote system is a i7-14700 next to my computer. It is currently running on wifi but I am seeing the same response on a wired connection on my 500/500 fibre internet connection here.

I have no such delay using another remote access app instead.

Pauline, Support (Posts: 3094)

Jul 22, 2026 5:13:16 pm EDT

Hello,

Thank you for your message.

Could you please try enabling the Use legacy capture mode option in the Host Settings -> Other tab and see if it might improve the response time? Make sure to restart your remote Host to apply the changes.

Let us know if this helps to resolve the issue.

Snowbound, User (Posts: 15)

Jul 26, 2026 5:37:34 pm EDT

Support level: Free or trial

I do not know if it is much of an improvement or not. For instance when I click on the Host icon in the systray, while connected and select SETTINGS FOR HOST, UAC pops up relatively quickly. I click on YES and it takes at least 5 seconds before I see the Host Setting screen show up. The Host is an i7-14700 on Win11 25H2 and the viewer is a AMD 5900XT on the same LAN on a 500/500 Fiber connection.

Pauline, Support (Posts: 3094)

Jul 27, 2026 7:58:50 pm EDT

Hello,

Thank you for the update on this.

I would have to forward the issue to our development team to see if there’s some kind of workaround we could recommend for this issue.

I’ll get back to you with an update on this shortly.

Submit a reply

^* Website time zone: America/New_York (UTC -4)