The active tab is populated when there is an active session running at the moment, i.e. it’s populated with Hosts and Viewers that are actively using RU Server. You can see more information on the RU Server’s Admin Console on this page.
Thanks for your reply. That is what I have, an active connection from Viewer to a Win 10 with Agent running. See log file of the Agent. I have the Agent configured to use my own RU Server - see snapshot attached. Yet nothing is shown in Active tab, only in Idle tab the ID is displayed, as shown in my first post.
Could you please double-check if you’re just logged in to the remote Agent (if the icon in your address book is green) or if you have a remote session running (for example, in Full Control connection mode)?
I have had logged in for some time and nothing showed up. I reconfigured the Agent and Viewer to use one of your Server and made a connection. Then I disconnected and configured Agent and Viewer to use my RU Server again. This time I can see the Active tab populated. I guess it was some sort of a glitch. It is working now as expected.