William Eigenmann's community posts

Hi Pauline,

Another day another test. Again the Active tab shows nothing when a Viewer is connected to an Agent with own RU Server running.

I have had logged in for some time and nothing showed up.
I reconfigured the Agent and Viewer to use one of your Server and made a connection.
Then I disconnected and configured Agent and Viewer to use my RU Server again. This time I can see the Active tab populated. I guess it was some sort of a glitch. It is working now as expected.

Hi Pauline,

Thanks for your reply.
That is what I have, an active connection from Viewer to a Win 10 with Agent running. See log file of the Agent.
I have the Agent configured to use my own RU Server - see snapshot attached.
Yet nothing is shown in Active tab, only in Idle tab the ID is displayed, as shown in my first post.

Hello there,

Have an RU Server running as local server.
A connection is made with Viewer.
Question: At which point is the active tab populated?
The Idle tab does show an ID

Hello Pauline,

thanks for your reply.
All is located in Australia. In fact they are on the same physical machine running Proxmox.
So an Agent is running in a virtual machine Windows 10. The Viewer is on another vm also Windows 10.
I have setup another vm also Windows 10 to be a dedicated RU server. All going through that.
I am using a Free license for up to 10 connections.
I only started off using Remote Utilities yesterday.
[censored] is giving me hard time and I am in need for a better friendlier solution.

Did anyone also notice in the log file of the Agent for Windows application the difference in time.
For example: Windows time is 11:25am. The log file content shows -00:25:00:032

Seems like it is taking the computers BIOS time.

Anyone know how to correct this?