Hello all, I'm trying to use Flippingbook Publisher application on windows 10 installed at office from my home using remote utilities. All other applications runs normally, but this one opens as a blank canvas: unusable. How can I do to make it work? RU free is updated both on the host and the remote. TIA for any help. Tony
Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart your Host to apply changes. If this doesn’t help, please also try enabling the Capture alpha-blending windows feature following this guide.
In case if you only notice this behavior with one specific software, it might be the software-related issue. Are you able to test this out by connecting to any other Host computer and see if the same issue with the Flippingbook Publisher software occurs as well or if it's persistent to only one Host machine?
Unfortunately, in this case we won't be able to assist you with this issue since third-party software related issues are beyond the scope of our technical support. We suggest that you contact the FlippingBook Publisher support team and let them know about the issue - perhaps, they already have a workaround for that or they might fix it in their next update. Sorry for the inconvenience.