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Windows 10 / 11 issue with installing agent

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Rob Barrett, User (Posts: 92)

May 27, 2022 10:36:53 am EDT

On many occasions, I have had my clients download the signed agent I created only to find that windows blocked the install.. I have to install it through an administrator CMD prompt....... ????

Pauline, Support (Posts: 2567)

May 27, 2022 12:46:38 pm EDT

Hello Rob,

Thank you for your message.

Could you please clarify if you mean running Agent or installing Host? Please note that Agent is a no-install module for spontaneous support, i.e. it does not require installation or administrative privileges and can be run by a regular user.

Looking forward to your reply.

Rob Barrett, User (Posts: 92)

May 28, 2022 9:09:23 pm EDT

Support level: Pro

Pauline wrote:

Hello Rob,

Thank you for your message.

Could you please clarify if you mean running Agent or installing Host? Please note that Agent is a no-install module for spontaneous support, i.e. it does not require installation or administrative privileges and can be run by a regular user.

Looking forward to your reply.

Sorry... Installing Host is getting blocked by Windows 10/11

Pauline, Support (Posts: 2567)

May 30, 2022 11:38:59 am EDT

Hello Rob,

Thank you for the clarification.

Could you please also let us know what version of Remote Utilities do you use and if the custom installation package is signed with our signature (the "online" configuration method) or if it's your own signature? If it's the Windows Defender blocking the installation, then are you able to locate any entries in the Defender's log that mention Host and if there are any false positive detections? Here's how you can locate and check the Windows Defender event log.

Looking forward to your reply.

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