Keyboard key combination issues

Jim Chan, User (Posts: 1)

Jul 01, 2014 9:55:25 pm EDT


I tried Remote Utilities and generally satisfied with its work, however there is a problem since yesterday.
Host and client both have Windows 7. None of the key combinations with Shift
and Ctrl keys and both Enter keys do not work in remote session.
So, there is no way to enter capital letters from keyboard, no functionality like Ctrl+C or Ctrl+V and no way to execute something using Enter key. Tried to reinstall, restart, reconnect - nothing helps.

Please advise.
Edited:Jim Chan - Jul 01, 2014 9:56:56 pm EDT

Anton Kalugin, User (Posts: 210)

Jul 02, 2014 8:31:11 am EDT

Hello Jim,

Thank you for your message

Could you please try to connect to another remote computer and check this issue. That will help us to determine the cause of the problem.

Looking forward to your reply.

* Website time zone: America/New_York (UTC -5)