Yes, but you can not ask them why they were totally blocked? ... so that it does not happen again
If only they would even respond to our messages. They never bothered to answer to our direct twitter messages, and their technical support is only available after you log in as their customer. We called them on the phone and asked for a contact person with whom we could figure out how to resolve the issue but the call was forwarded to an automated voice response system and was never answered by technical support.
Why should we care about WatchGuard customers more than WatchGuard does? We are eager to help you - you can see that we respond almost immediately. But there is little we can do if some third party "security" company decides to block our software all of a sudden. We could ask for a reasons for such blocking if other firewall manufacturers did as well, but this is obviously not the case.
Agreed it does appear to be solved and I totally understand Remote Utilities frustration - this was not related to their company at all but at first one might think so - tell me exactly what to whitelist for my watchguard botnet detection and I will do so just in case a random thing like this happens again. I did try whitelisting id.remoteutilities.com but wasn't sure if anything else needed to also be whitelisted. Thanks for all your help - I'm sorry if I was frustrated with Remote Utilities!