That's strange as I have been told that to use the Quick Connect to support my customers i would have to purchase the Helpdesk Licence as the Enterprise Licence has the Quick Connect but can only be used for a period of 30 days.
I now think I am been given the wrong information so i would purchase the helpdesk Licence.
Would I be right in saying then if I have two technicians I would then need to purchase two Enterprice Licences then ?
Enterprise and Helpdesk are two different licensing models. With Enterprise the price is per remote PC whereas with Helpdesk the price is per concurrent session (and the number of remote PCs is unlimited, no matter Quick Connects or installable hosts).
Comparing Enterprise to Helpdesk is comparing apples to oranges. They are different not only in price but in the model they use.
As I said, we are planning to re-launch our Helpdesk offering soon. It will take no more than two weeks or so.
Does this mean I would need a Enterprise Licence for each of my customer to enable me to only use the Quick Connect ?
Yes. But the Enterprise license is not meant to be used for helpdesk. This type of a license is for managing PCs in Windows domain networks, when there are hundreds or thousands of attended and unattended PCs and servers (and hence - huge volume discounts). We even offer a site license for those companies that want to cover their entire network and not bother counting how many licenses they've already used up.
What you probably need is a Helpdesk license. With the Helpdesk license you'll be able to install an unlimited number of Host modules and run unlimited
number of Quick Connect modules. There are only two limitations:
- Number of concurrent sessions your license permits. If you purchase 1 Helpdesk license, only one technician will be able to work with it at a time. But they can work in shifts with the same license, of course. You can also install the license on as many Viewer PCs as you need - it doesn't matter so long as our server knows when a session is established.
- Internet connection only. Unlike the Enterprise license, the Helpdesk license limits your connection type to Internet ID only. I.e. you won't be able to connect directly by an IP address with your Helpdesk license. But that's something helpdesks rarely use anyway, because their support sessions are conducted primarily via the Internet.