Sorry for the late reply.
Could you please if there is any antivirus software installed on the Viewer machine? Please double-check your antivirus software settings, and specifically add both Viewer
to its exceptions list (i.e. white list).
Also, please try resetting the Viewer configuration file in case if it was somehow corrupted by antivirus software.
In order to reset the Viewer settings please, do the following:
1. Fully exit the Viewer File -> Exit
2. Locate the file config_4.xml
in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\
Please note that the AppData folder might be hidden by default in which case you need to enable Hidden files and folders
in Windows Explorer settings.
3. Remove the config_4.xml
file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action. However, you might need to register the Viewer with your license key again.
4. Run the Viewer and see the issue still persists.
In addition, please try switching the keyboard input model to Unicode input
in the Connection properties - Keyboard
section and let us know if it solves the issue:
Looking forward to your reply.