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Mouse Stutter Issue (6.3.0.6)
Full Control Mode Causing Cursor Issues

Ryan Annear, User (Posts: 6)

Nov 04, 2015 12:21:51 pm EST

After upgrading all of our host computers to Version 6.3.0.6, we are experiencing a major bug with using the full control mode when remoting into the machines. Any PC that I remote into seems to lock the users ability to move their cursor out out of a certain real estate on their screen. My first thought was maybe I locked down their mouse use with the new MSI package, but double checked the options and it revealed that nothing changed from the last version (That worked). The end user can move their mouse in a small area, but then it is locked from moving it any further, and so far the only workaround that seems to work is deselecting the Full Control option. Any help would be much appreciated.

Cannot connect to certain hosts
Connection Issue

Ryan Annear, User (Posts: 6)

May 28, 2014 12:59:19 pm EDT

I actually found the problem. I was poking at it enough to where I found the solution. I kept hanging onto the DNS question you posed. I attempted to change the FQDN to the individuals IP address and it worked. So I went back and removed our Domains suffix from the "Direct Connection" and just left the computer name and it worked. I do not know if this is a bug or not, but upon the deployment process the MSI configuration tool, it sets the Direct Connection as the FQDN computer name (computer1.contoso.com). So I guess the few that did work for me, I must of setup manually prior to the mass deployment. It looks like all of the computers I mass deployed the software out too all have the FQDN and I have to manually change it on each one. Can you confirm if this was a option I missed in the configuration tool or if this really is a bug? Thanks.

Cannot connect to certain hosts
Connection Issue

Ryan Annear, User (Posts: 6)

May 28, 2014 12:39:41 pm EDT

That is correct, I attempt to double click the host within the viewer and it does nothing, and no options (After righting clicking the host) work as well. I do not think it is a firewall and or anti-virus problem because all computers have the same software and hardware setup. I deployed the same MSI to everyone as well, so there are no variants out there.

Cannot connect to certain hosts
Connection Issue

Ryan Annear, User (Posts: 6)

May 28, 2014 12:29:38 pm EDT

Ping returned no dropped packets and a reply immediately. I pinged both ways (Viewer to Host, Viewer to DNS server, and vice versa) without a single problem.

Cannot connect to certain hosts
Connection Issue

Ryan Annear, User (Posts: 6)

May 28, 2014 9:46:26 am EDT

IP/DNS for the connection.

Cannot connect to certain hosts
Connection Issue

Ryan Annear, User (Posts: 6)

May 28, 2014 8:58:47 am EDT

Just recently mass deployed remote utilities to our facility and it has been working great, but for some reason a few hosts will not let me connect. I have to constantly run a repair on them or I will find at random points of the day I can connect to them. Their PC's do not differ from others on site (Regards to Anti-Virus, Firewall Settings, etc). This has me absolutely puzzled. Double clicking the computers in the Viewer gets me nowhere, does not even attempt the remote connection. Anyone else experiencing similar symptoms??