Community
remote computers show as locked
Links used in this discussion
Links used in this discussion
Greg Allen,
User (Posts: 7)
Aug 19, 2012 12:17:32 pm EDT
Support level: Free or trial
When I first open Viewer my remote computers appear to be locked until I try to view or control them and the lock symbol goes away. Is this normal or do I need to make some adjustments in the settings ?
Greg Allen,
User (Posts: 7)
Aug 19, 2012 3:18:46 pm EDT
Support level: Free or trial
ok, thank you !
Greg Allen,
User (Posts: 7)
Aug 19, 2012 4:09:51 pm EDT
Support level: Free or trial
Well I clicked ping and nothing happens. I finally had to connect w view only for it to load. Also if I connect to them with control or only viewing. Can they tell when I do ?
Conrad Sallian,
Support (Posts: 3068)
Aug 19, 2012 5:21:35 pm EDT
Hi Greg,
The ping command is used only to tell if the remote computer is online. It has nothing to do with actually connecting.Well I clicked ping and nothing happens.
Load what, sorry? What was that you wanted to accomplish? But just in case - if you want to use the "stand by" mode without actively connecting - just use the Logon command (available on the toolbar and in the context menu for selected remote PC in the connection list).I finally had to connect w view only for it to load.
Yes, the Host's icon in the system tray will turn red (from blue).Also if I connect to them with control or only viewing. Can they tell when I do ?
Greg Allen,
User (Posts: 7)
Aug 19, 2012 5:38:23 pm EDT
Support level: Free or trial
When I mean load I mean't by the computers icon wouldn't change from offline to showing their desktop. I knew about the icon changing colors, but does their background change or flicker or anything like that ?
Conrad Sallian,
Support (Posts: 3068)
Aug 19, 2012 5:58:09 pm EDT
Make sure the "Auto-logon" feature is disabled. It's in the Properties for the target remote PC entry -> Security -> Auto-logon check box.When I mean load I mean't by the computers icon wouldn't change from offline to showing their desktop.
Only the mouse pointer can flicker in certain circumstances. Say, when you enable 'Capture alpha-blending windows' in the Properties. And of course, if you connect in Full Control mode, the remote user will notice it by an unexpected movement of their mouse cursor.I knew about the icon changing colors, but does their background change or flicker or anything like that ?
nikkil,
User (Posts: 46)
Jan 13, 2013 2:44:56 pm EST
Support level: Free or trial
Yah. I got this one too. I never really affected the performance so I just went ahead and ignore it.
* Website time zone: America/New_York (UTC -5)