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remote computers show as locked

Greg Allen, User (Posts: 7)

Aug 19, 2012 12:17:32 pm EDT

When I first open Viewer my remote computers appear to be locked until I try to view or control them and the lock symbol goes away. Is this normal or do I need to make some adjustments in the settings ?

Conrad Sallian, Administrator (Posts: 1423)

Aug 19, 2012 2:11:39 pm EDT

Hi Greg,

This is normal. The Locked state means that the remote computer is visible (can be successfully pinged for example) but you are not logged on.

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Greg Allen, User (Posts: 7)

Aug 19, 2012 3:18:46 pm EDT

ok, thank you !

Greg Allen, User (Posts: 7)

Aug 19, 2012 4:09:51 pm EDT

Well I clicked ping and nothing happens. I finally had to connect w view only for it to load. Also if I connect to them with control or only viewing. Can they tell when I do ?

Conrad Sallian, Administrator (Posts: 1423)

Aug 19, 2012 5:21:35 pm EDT

Hi Greg,

Well I clicked ping and nothing happens.
The ping command is used only to tell if the remote computer is online. It has nothing to do with actually connecting.

I finally had to connect w view only for it to load.
Load what, sorry? What was that you wanted to accomplish? But just in case - if you want to use the "stand by" mode without actively connecting - just use the Logon command (available on the toolbar and in the context menu for selected remote PC in the connection list).

Also if I connect to them with control or only viewing. Can they tell when I do ?
Yes, the Host's icon in the system tray will turn red (from blue).

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Greg Allen, User (Posts: 7)

Aug 19, 2012 5:38:23 pm EDT

When I mean load I mean't by the computers icon wouldn't change from offline to showing their desktop. I knew about the icon changing colors, but does their background change or flicker or anything like that ?

Conrad Sallian, Administrator (Posts: 1423)

Aug 19, 2012 5:58:09 pm EDT

When I mean load I mean't by the computers icon wouldn't change from offline to showing their desktop.
Make sure the "Auto-logon" feature is disabled. It's in the Properties for the target remote PC entry -> Security -> Auto-logon check box.

I knew about the icon changing colors, but does their background change or flicker or anything like that ?
Only the mouse pointer can flicker in certain circumstances. Say, when you enable 'Capture alpha-blending windows' in the Properties. And of course, if you connect in Full Control mode, the remote user will notice it by an unexpected movement of their mouse cursor.  :)

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nikkil, User (Posts: 50)

Jan 13, 2013 2:44:56 pm EST

Yah. I got this one too. I never really affected the performance so I just went ahead and ignore it.

You're never a loser until you quit trying.

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