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Remote Utilities showing not online

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john Randal, User (Posts: 35)

Jan 10, 2021 8:57:30 pm EST

Support level: Free or trial
Why am I seeing my computers NOT online but when I try to connect to them that actually are online?
This is the second time I noticed it and seems to happen late evening Sunday EST USA
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Remote Utilities showing not online

Shinichi Satake, User (Posts: 7)

Jan 11, 2021 12:05:40 am EST

Support level: Starter
Same to us.

Shinichi Satake, User (Posts: 7)

Jan 11, 2021 1:14:22 am EST

Support level: Starter
self-reply: back to online. Thank you.

Polina, Support (Posts: 1157)

Jan 11, 2021 9:37:08 am EST

Hello John and Shinichi,

Thank you for your messages.

Yes, unfortunately, there was a short  (approximately 5 minutes) downtime on our servers. We assume that some temporary issue within the datacenter's network caused the downtime. We're currently investigating the issue.

However, right now our servers are up and running. Sorry for the inconvenience.

Please let us know if you have other questions.

Shinichi Satake, User (Posts: 7)

Jan 18, 2021 3:35:29 am EST

Support level: Starter
Hi,

It seems to be offline again. Please rectify.

Thank you, Satake

Shinichi Satake, User (Posts: 7)

Jan 18, 2021 3:39:01 am EST

Support level: Starter
(self reply) back to online, now. Thank you, Satake

Mike G, User (Posts: 32)

Jan 18, 2021 4:56:26 am EST

All hosts showing Offline for me now as well...

Mike G, User (Posts: 32)

Jan 18, 2021 5:00:03 am EST

And now they are back up. This seems different from previous (fairly infrequent) loss of online status for all our hosts as they have been offline for about 20mins for me. Also some can be connected to even though they show offline...

Conrad Sallian, Support (Posts: 2591)

Jan 18, 2021 5:04:01 am EST

Hi Mike,

The service has been up and running. But we have some suspicions about the network environment there at the datacenter. Currently investigating the issue.

Sorry for the inconvenience.

Shinichi Satake, User (Posts: 7)

Jan 18, 2021 5:14:43 am EST

Support level: Starter
Just for your information; all PC were showed as Offline, but, when I tried to login a targeted PC, it prompted the password and actually I could login it. Then the attempted PC remains Online.
Once I closed the Viewer UI and reopened, all PC were showed as Offline again.
Thank you.
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